Wilko desires that its every customer experiences a pleasant and memorable shopping experience while shopping with Wilko. Therefore, the high-street chain has a dedicated complaints department that deals with customers’ enquiries. For any reason, if you are not satisfied 100% either with its goods or while shopping with Wilko then you can get in touch with the Wilko Complaints department via phone, email, post, or visiting any of its stores. Lodging a Wilko complaint is an easy process.
About Wilko
Wilko is a UK-based high-street retail chain. The retail chain was established in 1930 – around 90 years ago. In the 1930s, it used to be known as Wilkinson Cash Stores. In 1941, it again changed its name from Wilkinson Cash Stores to Wilkinson Hardware Stores. In 2014, it was again renamed Wilko. The company is headquartered in Worksop, Nottinghamshire, England. It was founded by James Kemsey Wilkinson and still, it is a family-owned business.
The high-street chain has more than 400 physical stores across the UK and according to careful estimates; the business has over 1.5 billion GBP annual revenues! In addition to its stores, the company has also an online store – website — from where you can shop for your desired products.
Among the British high-street stores, Wilko has the most comprehensive product catalog and it offers the following products.
- Groceries
- Toiletries and Homeware
- Kitchen and Dining
- Decorating and DIY
- Garden, Storage, and Outdoor Living Products
- Pets Products
- Toys and Bikes
- Stationery and Craft
- Cleansing and Household
- Health and Beauty
How to Make a Complaint to Wilko
You can make a complaint to the Wilko Complaints department via several channels. These channels include phone, email, post, and visiting physically Wilko Store.
Complain to Wilko via Phone
You can complain to Wilko via phone by visiting their website. After visiting, click the help and support tab present on its homepage. After clicking the tab, several categories including ‘make a complaint’ will appear on the new page. When you click this ‘make a complaint’ tab then you will land on a new webpage where you will find Wilko complaints phone number (08000 329 329).
Now you have to dial this number to connect with the Wilko Complaints department.
Complain to Wilko via Email
Beneath the phone number, the email address of the complaints department is also present. For making a complaint via email, draft your complaint email and send it to enquiries@wilko.com and your complaint will be registered with the Wilko staff.
Complain to Wilko via Post
You can also make a complaint via post. The postal address is present on the complaints page. For making a complaint via post, write down your enquiry on a paper and post it to the following postal address.
Wilko, JK house, Roebuck way, Worksop, Nottinghamshire, S80 3EG
Complain to Wilko via visiting Wilko Store
Finally, you can also visit physically any of your nearest Wilko stores. Just visit the store and speak directly to the store’s manager. For more information about Wilko complaints, click on the following link.
https://www.wilko.com/en-uk/help#/wilko-general/make-complaint