Pandora offers a free returns policy for UK customers. According to Pandora returns policy, any item can be returned for an exchange or refund within 30 days of the receipt date. The return shipping charges will also be paid by Pandora. However, it is to note that the in-store purchases must be returned in the store only and you have to send online order via post only. Moreover, the returning items must be in a resalable condition and preferably in their original packaging.
As per Pandora returns policy, you can’t return some products. These products include physical gift cards, e gift cards, and bespoke items. For in-store return, you must take your returning goods to the Pandora store along with a valid purchase proof. The store staff will process your refund and once they enter your refund in their system, you will receive your refund amount within next 14 days.
For returning online products, just complete the returns form that comes with your order and repack your return parcel securely. Also, place the filled-out returns form in your return parcel. Now, affix the returns label onto your parcel and take your parcel to the nearest drop-off location. The free pre-paid returns label come with your order. However, if you have lost or haven’t received your free returns label then you can create a new one by visiting the Pandora website.
After your return parcel arrives at the Pandora warehouse, your return will be processed and you will receive an email notification. You can receive your refund amount as per original payment method anytime within 14 days of receiving the email.
And for exchanging your items, you have to exchange full-price products within 30 days and sale items within 14 days. For in-store purchases, simply take your products to the store with a valid purchase proof like order confirmation email. And for exchanging an online product, contact the Pandora customer care team and they will guide you about exchanging the product. They will ask you to return the unwanted product and once they receive your product at the warehouse, they will dispatch your new product.
It is to note here that you can only exchange your product for a new size of the same product. If you want a different style of the same product or altogether a different product then simply send back your unwanted product for a refund and place a new order at the website.
About Pandora
The story of Pandora started in a small jeweler’s shop in Copenhagen, Denmark. In 1982, Danish goldsmith Per Enevoldsen and his wife Winnie began travelling to Thailand in search of jewelry for importing. This marked the begining of Pandora. From the wholesle to retail to an international company, Pandora has transformed in a matter of few years.
Now, the company is known for its unique jewelry pieces all around the world. Pandora operates in more than 100 countries globally including UK. The company has more than 6500 points of sale selling some of the best jewelry collections. Following are some of the popular products of Pandora.
- Charms & Bracelets
- Rings
- Earrings
- Necklaces
- Jewelry Collections
- Lab-grown Diamonds
How to return Products to Pandora
It’s simple and easy to either get your refund amount or exchange your returning product for a new item. If you want to send something back to Pandora, then complete your return form and repack your goods. Now, place your filled-out return form in the package and paste your free pre-paid returns label onto your parcel. Then send the parcel to pandora via Royal Mail.
After your return package arrives at the warehouse, they will process it and send you a confirmation email. Finally, you will get a full refund corresponding to the full value of your returned products within 14 days of the confirmation email. For in-store return, you have to take unwanted products along with valid purchase proof to any of your nearest Pandora stores. For more information about Pandora returns policy, visit this link, https://help.pandora.net/uk/s/topic/0TO3i000000D4heGAC/returns-exchanges