Very Complaints

Very is one of the popular British retailers and therefore it strives to provide the best products and exception customer services. Very make sures that its every customer receives fair treatment and has great purchasing experience. However, in certain circumstances, you may receive a damaged or inferior-quality product or you may face any other issue. For resolution of such issues and queries, Very has a dedicated customer care team. So, if you are one of the Very customers and are not satisfied either with its goods or services then you can readily get in touch with the Very customer care team via phone and post. In this short blog, we are going to discuss the complaint registration mechanism of Very so be with us for a while.

About Very

In 2009, Littlewoods Direct was rebranded as Very. Very is a British online retailer and it is headquartered in Speke, Liverpool. The Very Group owns this business entity.

Logo of Very - the UK-based online retailer

Since its inception, the retailer has grown very popular among the UK folks. It is a sort of one-stop shop for UK customers. The retailer sells a range of quality products and its popular products include;

  • Apparel Products
  • Kids and Nursery Products
  • Toys
  • Sports and Leisure Goods
  • Accessories and Lifestyle Products
  • Electricals
  • Home and Gardening Stuff
  • Gaming
  • Gifts and Jewelry
  • Fashion and Beauty Goods

How to Make a Complaint to Very

First of all, it is recommended to login into your Very account. After logging in, you will find the ‘Very Assistant’ tab. Click this tab and you will be connected with a Very Assistant who will try to resolve your query. If the Very Assistant is unable to resolve your issue, then he will hand you over to Very Customer Care team. You can also make a complaint directly to Very customer care representative either via call or via post. 

Very Complaints via Phone

The easiest and prompt way of registering complaint with Very is calling the Very customer care team. You can raise a complain with Very via dialing the respective phone number. Very has several sub-teams for dealing with a specific category of complaints. Following are the respective phone numbers.

Customer Care Team, Complaints & Automated Payment Service: 0800 11 00 00 (Freephone) availability Monday to Friday 8am – 6pm, Saturday 9am – 4pm

Financial Difficulties / Persistent Debt: 0800 092 9042 (Freephone) availability Monday to Friday 8am – 8pm, Saturday 8am – 6pm

StepChange Debt Charity: 0800 138 1111 (Freephone)

Identity Theft Team: 0800 0151 290 (Freephone) availability Monday to Friday 8am – 6pm, Saturday 9am – 5pm & Sunday 10am – 6pm

Credit Reference Agencies: Equifax PLC 0844 335 0550, Experian Ltd 0844 481 8000, TransUnion 0330 024 7574

Fraud Response Team (Someone has tried to access your account): 0800 068 6903 (Freephone) availability Monday to Friday 8am – 6pm, Saturday 9am – 5pm & Sunday 10am – 6pm

Very Complaints via Post

You can also make a complaint to Very via post. The postal address is present on the contact page of the Very website. For making a complaint via post, write down your query in detail on a paper and post it to the following postal address.

Very, Customer Excellence, Sandringham House

Sandringham Avenue, Chelmsford, CM92 1LH

Registering a Payment Protection Insurance Policy (PPI) Complaint

In addition to the above-mentioned complaints methods, there is a specific channel for registering a PPI complaint. For registering a PPI complaint, you can either write a complaint letter or can make a call. If you want to write a complaint letter then just write the letter and post it on the following postal address.

Shop Direct Finance Company, Customer Excellence, Sandringham House

Sandringham Avenue, Chelmsford, CM92 1LH

But if you want to register the PPI complaint via phone then you have to dial your respective phone number. Following are the phone numbers dealing with specific category of a PPI complaint.

Queries, claims or complaints (purchased before 8/8/20) Service Guarantee, Replacement Guarantee, Mobile Insurance, Furniture Insurance: Freephone 0800 092 9051 available Monday to Friday 8.30am – 8pm

Warranty Group Terms & Conditions: 0330 100 3245

Claims (Very Protect – Repair, Very Protect – Replace): Freephone 0800 092 9051 available Monday to Friday 8.30am – 8pm

Claims (Very Protect – Screen): Castellan 0333 015 1183

Claims (Very Protect – Furniture): Castellan 0333 015 1182

Cancellations & Complaints (PPI & Purchase Insurance): Freephone 0800 015 9189 available Monday to Friday 8am – 6.30pm

Complaints Status (PPI & Purchase Insurance): Freephone 0800 015 8512 available Monday to Friday 9am – 5pm

PPI & Purchase Insurance – All Claims except Life Claims: Freephone 0800 092 1920 available Monday to Friday 9am – 5pm

PPI & Purchase Insurance – Life Claims Only: Freephone 0800 111 4121 available Monday to Friday 9am – 5pm

Claims Under Catalogue Goods Protection: Freephone 0800 015 9189 available Monday to Friday 9am – 5pm

Very Credit Card: 0333 000 0064 available Monday to Friday 7am – 9pm, Saturday & Sunday 8am – 5pm

Financial Ombudsman Service: 0800 023 4567 or 0300 123 9123 (Calls to this number are charged at the same rate as 01 or 02 numbers)

Citizens Advice Consumer Helpline: 03454 040506

This was all about Very complaints and if you want to know more about the Very complaints then click on this link, https://www.very.co.uk/help/en/online-help-system.page#help-contact-us?PPI%20Complaint

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