Made.com offers a great returns policy for UK citizens. According to Made.com returns policy, you can return unwanted items within 14 days. Please note that all of the returning items must be in a resaleable condition and in their original packaging. Moreover, the items must not be assembled. If assembled, Made.com will not return the item.
If you want to return your online Made.com order then visit official website of Made.com and contact the customer support team via phone, chat, or email. For your convenience, the contact information is given below.
The phone number is 0333 777 8999. Lines are open from 8am to 9pm on Monday to Friday and from 8am to 7pm on Saturdays and Sundays. While chatting hours are open from open 8am to 9pm on Monday to Friday and from 8am to 7pm on Saturdays and Sundays. On phone and chat, you will get instant reply from the customer team regarding your return.
While if you contact the team via email then you will get your return instructions within 48 hours. Once you get your return instructions, then repack your goods securely. Now, send your return parcel and keep the postage proof until you get the refund. It is advised to use a recorded courier service as Made.com will not be responsible for loss or damage in transit.
In most instances, Made.com will collect your return parcel from your home. Till collection, take extra care of your return parcel. Once the parcel is collected from you, it will reach the warehouse within 72 hours. If you have cancelled your order within 14 days, then a fix amount of 30 pounds will apply as collection charges.
After day 15, if you wish to return your products then an independent inspection of the goods will be carried out at your home. And if the inspecting team deem the goods fit for resale, then they will collect the goods and will charge you a fee of 60 pounds in lieu of inspection and collection. The goods will be additionally checked at the warehouse and if they are okay then you will get a refund.
Once your return parcel is received at the warehouse, the goods will be inspected. You will get your refund within 3 to 10 working days depending upon your original payment method. For credit / debit card, the refund duration is 5 working days, for PayPal the duration is 3 working days, for Apple Pay it is 7 working days and for Klarna, then duration is 10 working days.
About Made.com
Made.com is a furniture and home goods store that was established in 2010. Besides UK, the store also ships its products to many other international destinations like France, Belgium, Germany, Austria, the Netherlands, Switzerland, and Spain.
So far, it has about seven showrooms in the UK in addition to some test showrooms in other parts of Europe. The online furniture and home goods store sells a variety of sofas, chairs, tables, and other products. Following are some of its popular products.
- Sofas and Chairs
- Furniture Items
- Lighting Products
- Garden Products
- Storage Furniture
- Lamps
- Mattresses
- Beds
How to return Products to Made.com
If you want to return unwanted products to Made.com then you have to contact the customer support team within 14 days. After contacting, repack your products and send them via a recorded courier service. In the case of home collection, wait for the collection team.
After your package gets to the Made.com warehouse, your refund will be processed using the same payment method within 3 to 10 business days. And in most cases, Made.com sent email confirming processing of your refund amount. For more information about Made.com returns policy, click on this link, https://madehelpuk.zendesk.com/hc/en-gb/articles/15987776843921-How-do-I-arrange-a-return-