Emma Mattress has a very flexible returns policy for UK customers. As a majority of Emma products come with a 200-night trial so according to Emma Mattress returns policy, you can return an Emma product before your 200-night trial is over. The 200-night trial starts from the date of receiving your order.
All mattresses and beds have a 200-nights trial period while pillow comes with
30-night trial period. Likewise, Emma Hug Weighted Blanket has also a 30-night trial while bedding like mattress protectors, duvets, and bed linens can be returned within 14 days of the receiving date.
It is advisable to return your unwanted mattress or other product in a good condition and in original packing. But if you don’t have any original boxes or polythene packing still you can return your Emma product.
The returns process is simple and you can return your product to Emma via two means. The first is to use the self-service returns portal. Just visit the website and provide the requisite details for initiating your return. After you have sent a return request via the self-service returns portal, the Emma return partners will contact you for deciding a suitable pick-up date for your Emma product.
The other method of returning is contacting a sleep expert who will draft a personalized return method for you. Once you contact an Emma sleep expert then just you have to follow the instructions for returning your product and getting a full refund.
Once your product is picked up by an Emma return partner, then you will receive your full refund within 14 days. If you are returning a product within its trial period then there are no return shipping or collection charges. But if you are returning an old mattress then you must pay a collection/return shipping fee.
For a pick-up, it is advisable to bring your returning mattress or other product to your gate as the Emma staff will not enter your home. Furthermore, don’t place your returning mattress outside your home.
About Emma Mattress
Emma Mattress is a German mattress company that started out in 2015. Soon the company expanded to over 30 countries around the globe. Emma Mattress has production factories in the UK and it is considered one of the best mattress companies in the UK.
Since its business operations in the UK, the company has fetched many accolades and is one of the leading mattress companies in the world. Following are some of the popular products of Emma Mattress.
- Mattresses
- Beds
- Beddings
- Pillows
- Accessories
- Toppers
- Sleep App
How to return Products to Emma Mattress
If you want to return your mattress or other product to Emma, then you must return it within the prescribed timeframe. For a return, log in to Emma’s returns portal and finish the online return process. Then you can send the package back to Emma.
Alternatively, you can contact a sleep expert and he will guide you through your return procedure. Usually, the return process takes 14 days and you’ll get your money back as per your original payment method. For more information about Emma Mattress returns policy, visit this link www.emma-sleep.co.uk/returns-portal/
Quick FAQs About Emma Mattress Returns
What is Emma Mattress Returns Policy for the UK?
As a majority of Emma products come with a 200-night trial so according to Emma Mattress returns policy, you can return an Emma product before your 200-night trial is over. The 200-night trial starts from the date of receiving your order. For more information about Emma Mattress UK returns, please refer to the concerned section above.
Which companies collect Emma products within the UK?
Emma works with these three collection companies; British Heart Foundation, Debra, and Keen & Able.
What is the cost of sending back the old mattress to Emma?
You can send back your old mattress to Emma but you must pay 39 pounds as return shipping/collection charges. Moreover, old mattress pick-up service is not available for these UK areas; PO30+, KW15-17, PA34-80, PH41-45, IV40-56 IM, ZE, JE, HS, GY, and TR21-25.
Does Emma Mattress charge for returns?
No, Emma Mattress doesn’t charge for returns. Also, there is no collection/return shipping fee. But if you are returning an old mattress then you must pay the return shipping/collection charges.
Is Emma Mattress returns pick-up service available throughout the UK?
Unfortunately, Emma Mattress returns pick-up service is not available for certain UK areas and postcodes. These areas and postcodes include; TR, TQ, PO, PL, PA, DD, PH HS, KW, ZE, IV, AB, Antrim, Fermanagh, Tyrone, and Londonderry.