La Redoute offers a free returns policy for UK customers. According to La Redoute returns policy, you can return a majority of the products within 21 days of the receipt. Moreover, you can also exchange your products for a different color or size. As per policy, a majority of the products can be returned or exchanged but, however, the following items can’t be returned or exchanged.
- Pierced Jewelry with broken seals
- Swimwear & Underwear with open hygiene seals
- Self-assembly furniture
- Mattresses with open packaging
- Computer games & softwares
- Audio/video recordings
- Data storage devices
For returning your unwanted products, place all your returning items in their original packing. The returning products must have all security / safety tags intact. Now, fill the returns form and place it in the return parcel. Now, if your delivery note has a returns label then attach it to your return package. Now, you can either take your package to your nearest Evri ParcelShop location or can order a home collection.
You can take fashion & accessories, footwear, home textiles & home accessories to your nearest Evri ParcelShop but for large goods like furniture & large rugs and electrical items, you can only order a home collection. It is to note that both of the returning options are free. After arrival of your goods at the La Redoute warehouse, an inspection will be carried out and after approval, you refund will be processed within 14 days.
For exchanging your product for a different color or size, you have to follow almost the same procedure but, in this case, you must first contact La Redoute customer support team. You can contact the team by calling them on 0330 3030 199, between 9am to 4:30pm, Monday to Saturday.
If you want to exchange your product for a different color or size, then it will be free but if you want to exchange your product for a different item like exchanging one style of dress for another then you have to pay for the additional postage and packing. Finally, if you want to return a faulty product then you have to contact the customer care team of La Redoute. They will guide you about the process of returning the faulty item.
About La Redoute
La Redoute is a French multi-channel retailer that havs also business presence in the UK. In the UK, it sells its varied products via both online and brick and mortar stores. The retail business was established in 1837 by Joseph Pollet.
The multinational retailer sells a range of high-quality products like clothes, shoes, and other fashion accessories. Following are some of the popular products of La Redoute.
- Men & Women Apparel
- Footwear
- Baby Products
- Home & Furnsihing Items
- Furniture
- Kitchen Products
- Bathroom Items
- Gardening Products
- Lighting & Electrical
- Health & Beauty
- Audio & Tech
How to return Products to La Redoute
If you want to return unwanted products to La Redoute, then put your items in their original packing. Fill the returns form and place it inside your return package. Now, attach your returns label to outer side of your return parcel and send it back to La Redoute via Evri Parcel Shop. You will receive your refund amount within 14 days, once your goods arrive at the La Redoute warehouse.
And if you want to return a faulty product or want an exchange then contact La Redoute customer support team and follow the instructions. For more information about La Redoute returns policy, click on this link https://www.laredoute.co.uk/services/exchangesandreturns.aspx
Quick FAQs About La Redoute Returns
What is La Redoute returns policy for the UK?
According to La Redoute returns policy, you can return a majority of the products within 21 days of the receipt. Moreover, you can also exchange your products for a different color or size. For more information about La Redoute UK returns, please refer to the concerned section above.
How do I return an online order?
If you want to return unwanted products to La Redoute, then put your items in their original packing. Fill the returns form and place it inside your return package. Now, attach your returns label to outer side of your return parcel and send it back to La Redoute via Evri Parcel Shop.
Does La Redoute charge for returns?
No, La Redoute returns are completely free as there is no return processing fee for La Redoute returns.
I have lost my La Redoute returns label, what do I do?
If you intend to return small items and have lost your returns label then simply print a new label at https://www.evri.com/return-a-parcel. But if you want a new returns label for bulky products like furniture items then contact customer support team of the retailer.