Freemans offers a comprehensive returns policy for UK residents. According to Freemans returns policy, you have 14 days from the date of receipt to return any unwanted product. All the returning items must be in perfect condition and in their original packaging (where possible). Unfortunately, you can’t exchange any item. If you want to exchange a product for different colour or size then simply return the unwanted one and order the desired replacement.

A majority of the products can be returned but however, the following products can’t be returned.

• Easily Perishable Products
• Customized Goods unless Faulty
• Sealed Computer Software Products & Recordings
• Health & Hygiene Products (when opened & unsealed)

Besides these products, certain products are marked as Non-Returnable (NR) in the product catalogue and therefore such marked products are also non-returnable.

For initiating your return, just fill out the return form that comes with your order and repack your goods. Now, put the return form within your return parcel and affix the return label on the outer side of the package. Finally, take your return package to your nearest Evri drop-off location or order a home collection service.

Once your return parcel arrives at the warehouse then your refund will be processed as per your original payment method. Generally, 7 to 10 days after collection is needed for processing your refund.

About Freemans

Freemans was started in 1905, and since then it has been making life easier for people in the UK. Freemans became the largest retail organization in the UK in 1988 and in 2005, it launched its website with several online payment solutions. Freemans offers the latest fashion products at affordable prices. In addition, the retailer also allows the customers you buy now and pay later.

Freemans is part of the Freemans Grattan Holdings group which includes fantastic brands such as Lascana, Swimwear365, and Kaleidoscope. Following are some of the popular products of Freemans.

• Clothing Products for Men, Women, & Kids
• Lingerie
• Footwear
• Kids Products & Toys
• Sports & Leisure Products
• Home & Garden
• Electricals
• Beauty & Cosmetics
• Jewelry Items
• Gifts

How to return Products to Freemans

The return process of Freemans is easy and simple. If you want to return your unwanted items, then you must fill out the returns form that comes with your order and carefully pack your package. After that, you have to affix your return label on the outside of your return parcel. Finally, send it to Freemans either via Evri Courier or Evri Parcelshop.

You will get an email as soon as your return package arrives at the Freemans warehouse. Most of the time, the refund process will be done in 7–10 days, and you will get a full refund as per your original payment method. If you don’t get your money back in 10 days, contact the retailer’s customer service team. For more information about Freemans, click on this link, https://www.freemans.com/web/main/help.asp?qid=269

Quick FAQs About Freemans Returns

What is the Freemans Returns Policy for the UK?

According to Freemans returns policy, you have 14 days from the date of receipt to return any unwanted product. All the returning items must be in perfect condition and in their original packaging (where possible). For more information about Freemans UK returns, please refer to the concerned section above.

What is the Freemans Exchange policy for online orders?

Unlike returning for a refund, you can’t return an online product for an exchange. For an exchange of a product, you must send back the unwanted item within 14 days of the delivery date. And then place a new order for the desired replacement.

How can I get a new return form?

Unfortunately, you can’t get a new return form if you have lost the original form. However, you still can return your items by enclosing a handwritten note containing the following information in your return parcel.

• Your credit account number
• Item number(s)
• Invoice number(s)
• The reason that you are returning the items

Can I get a new Freemans returns label?

If you have lost your returns label, then don’t worry you can get another one. Just visit Freemans’ website and create a new returns label. Moreover, you have the in-store (Evri Shop) printing facility, if you don’t have a printer at home.

How long does it take to process my refund at Freemans?

After receiving your return parcel, Freemans need 7 to 10 days for crediting your refund amount as per your original payment method. If you don’t get your refund amount within 10 days of the arrival of your parcel at Freemans warehouse then you can contact the customer support team of the retailer.