For UK customers, & Other Stories offer free and Easy returns. According to & Other Stories returns policy, you can return any item within 30 days of the purchase. There is no return fee and you can return your online order within any of the & Other Stories stores across the UK. According to the policy, shoes must be returned with their original packaging. Plus, all the returning goods must be in a resaleable condition with all tags still intact.
Though a majority of the products are refundable but however, certain products can’t be returned. These products include
- Pressurised Sprays
- Nail Polishes & Removers
- Soiled / Worn out Products
- Swimwear briefs and Swimsuits (if their sanitary strip is opened)
- Face Masks
If you are not satisfied with your online order then you can return the whole order or part of it to the brand via any of the following methods.
UPS: UPS is the second option and Express Home Delivery, GB Express, and NI orders must be returned via UPS. For sending your goods via UPS, log in to the brand’s returns portal with your order number and postcode. Complete the process mentioned in the returns portal and take your return parcel to the nearest UPS drop-off location. Alternatively, you can also order a home pick-up.
Royal Mail: For sending your return parcel via Royal Mail, you need to register your return by visiting the Royal Mail return portal. Visit the portal and follow the steps to complete your return process. You can either order a home collection or can take your parcel to the nearest Royal Mail drop-off location. You can use either Royal Mail or Evri for returning Standard Delivery Orders.
Evri: Finally, you can return your unwanted products via Evri. For returning your goods via Evri, repack your unwanted items securely and take the return parcel to the nearest Evri location. Evri will give you a drop-off receipt. Also, you can order an Evri home collection by visiting Evri or the brand’s website.
About & Other Stories
& Other Stories is a feminine fashion and lifestyle brand that started up in 2010. The brand is owned by the popular H & M Group and now it does business all over the world. & Other Stories focuses on clothes for women and sells its unique clothes to the US, most of Europe, and other parts of the world.
The brand has both online stores and physical shops across the UK. Almost all of its unique clothes are designed in the three design studios located in Stockholm, Los Angeles, and Paris. In addition to clothes, the brand also offers a range of other products. Popular products of & Other Stories include
- Clothing Products
- Footwear
- Make-up and Beauty Goods
- Bags & Accessories
- Lingerie & Swimwear
How to Return Products to & Other Stories
If you want to send back your unwanted goods then you can send them to & Other Stories via any of the above return methods. Once your goods arrive at the warehouse and your refund is ready to process, you will receive a confirmatory email from the brand. Usually, the refund process can take up to 14 days. For more information about & Other Stories Returns Policy, click on this link https://www.stories.com/en_gbp/customer-service/return-and-refund-policy.html
Quick FAQs About & Other Stories Returns Policy
What is & the Other Stories returns policy for the UK?
Other Stories offer a free and easy returns policy for UK customers. You can return unwanted or faulty products within 30 days of the purchase. Though a majority of the products are eligible for return but certain restrictions apply. For more information about the Other Stories UK returns, please refer to the concerned section above.
How to return items online to Other Stories?
You can use any of the following three methods for returning your goods online.
UPS: For sending your goods via UPS, log in to the brand’s returns portal with your order number and postcode. Complete the process mentioned in the returns portal to return your parcel.
Royal Mail: For sending your return parcel via Royal Mail, you need to register your return by visiting the Royal Mail return portal. Visit the portal and follow the steps to complete your return process.
Evri: Finally, you can return your unwanted products via Evri. For returning your goods via Evri, repack your unwanted items securely and take the return parcel to the nearest Evri location. Also, you can order an Evri home collection by visiting Evri or the brand’s website.
Is there any return fee for Other Stories?
No, & Other Stories return is completely free as the brand doesn’t deduct any return processing fee.
How to return clothes to & Other Stories?
Like any other product, you can return clothes to Other Stories either via post or can take them to the nearest Other Stories store for a quick refund.
How I can get a new Other Stories returns label?
Generally, a return label comes with your order. But if you have lost the label then you can create a new return label by visiting the Other Stories website.
Can I return the online order to Other Stories Store in the UK?
Yes, you can return an online order in any of the Stories Stores but items purchased from a site other than Stories.com can’t be returned in the brand’s stores present in the UK.