Not on the High Street Return Policy

Not on the High Street (NOTH) though doesn’t charge a return fee but the customer must bear the return shipping charges. However, its return procedure is simple and you have 28 days of the purchase to cancel your order. After canceling the order, you will have 14 more days to send back your goods. According to the Not on the High Street return policy, you can’t claim any return after 28 days of the purchase.

You can return a majority of the products to the online marketplace but however, there are some exceptions. The following items can’t be returned for obvious reasons.

  • Personalized Products
  • Perishable Goods like Food, Drinks, and Flowers
  • Creative Pieces like Art Work
  • Gift Cards
  • Face Masks
  • Cosmetic Items
  • Products like Pierced Jewelry, Underwear, and Intimate Garments

As Not on the High Street is an online marketplace that is facilitating many family and small businesses to sell their products on its platform, so for any return, you must directly contact your seller. You can contact your seller by visiting your NOTH account. After contacting and notifying your seller about your intention of return, you have to return your goods within the next 14 days.

You can also contact NOTH and they will notify your seller but this means of return will take more time. After notifying your seller, repack your goods in their original packing and send them via any recorded courier service. Always retain your postage proof until the final refund.

Generally, 14 days are required for processing your refund. If you don’t get your refund within 14 days after the arrival of your parcel, then you need to contact your seller and NOTH via the website.

About Not on the High Street

Not on the High Street is a British online marketplace that is facilitating small businesses by providing them an opportunity to sell their products on its website. The e-commerce platform was established in 2006. According to careful estimates, more than 5000 family and small businesses are selling their products on this platform.

Logo of NOTH - the UK-based e-commerce marketplace

In addition to selling their products in the UK, the businesses also ship their products to many countries around the globe. As more than 5000 businesses utilize NOTH so there is a range of products on the site. Some prominent products on the NOTH include;

  • Home and Gardening Products
  • Apparel Products
  • Gifts and Gift Cards
  • Wedding Products
  • Accessories and Lifestyle Products
  • Baby and Child Products
  • Food and Drinks
  • Jewelry
  • Hobbies and Leisure Goods
  • Stationery
  • Pet Products
  • Skincare and Make-Up
  • Wellness Products

How to return something to Not on the High Street

Returning your unwanted online purchases to NOTH is very simple. First of all, notify your seller within 28 days of the purchase. Then repack your goods and send them to your seller via any recorded mail service. Remember to retain your postage certificate until the final refund.

Once your return box arrives at your seller’s location then your refund will be processed within 14 days. If you don’t get your refund within 14 days after the arrival of your package then contact your seller and NOTH support team. For more information about Not on the High Street return policy, click on the link. https://info.notonthehighstreet.com/hc/en-us/sections/360000508654-Returns-Cancellations

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