Dune offers a free returns policy for its UK shoppers. According to Dune returns policy, an online order can be returned within 28 days of the delivery date for free. Moreover, you can also return your online order in any of the Dune standalone stores. Unfortunately, Dune doesn’t offer exchanges for online orders.
You can return every item as long as it is in a resaleable condition. But for hygiene reasons, earrings and face masks can’t be refunded or exchanged. The return process is pretty simple. For returning products, you have to fill out the return paperwork and then repack your goods in the original packaging, if you have them.
Now, you are ready to post your return parcel. For sending your parcel, you can choose Royal Mail, EVRi, CollectPlus, or InPost Lockers. All of these couriers offer free returns labels.
Choose your desired courier service and print your free returns label. If you haven’t a printer then you can also print your returns label at the drop-off location. It is important to note that with InPost Lockers and EVRi, you can send back a parcel up to 15 Kgs, with CollectPlus you can send back a parcel up to 10 Kgs, and with Royal Mail, the maximum weight limit of the parcel is 20 Kgs.
It is also worth mentioning that in-store purchases must be returned to the store. For in-store returns, return back your goods along with proof of purchase. Moreover, airport purchases can also be returned to any of the Dune stores. But concession purchases whether purchased online or offline can’t be returned or exchanged in Dune standalone stores.
About Dune
Dune London also popularly known as Dune is a British footwear brand that started out as a small concession store in London in 1992. The founder of Dune is Daniel Rubin who was born to a family of shoe manufacturers. The brand was born to provide affordable luxury footwear and accessories.
With time the brand has grown and now it ships its products to many international destinations. Besides 350 physical stores, Dune also operates an online store. Following are some of the popular products of Dune.
- Boots & Heals
- Slippers & Loafers
- Handbags & Purses
- Sunglasses
- Lifestyle Accessories
- Shoe care Products
How to return Products to Dune
It’s easy to return your unwanted products to Dune. If you want to return a product, just fill out the return papers that come with your order. Then repack the goods in original packaging and send the products back to the company via any of the above-mentioned courier services.
For an in-store return, take your return package to the nearest Dune store along with valid proof of purchase and you’ll get your money within 5 days. If you don’t get your refund amount within 14 days of sending your products, then contact the customer support team of Dune. For more information about Dune returns policy, click on this link https://www.dunelondon.com/customer-service/returns.html
Quick FAQs About Dune Returns
What is Dune returns policy for the UK?
According to Dune returns policy, an online order can be returned within 28 days of the delivery date for free. Moreover, you can also return your online order in any of the Dune standalone stores. Unfortunately, Dune doesn’t offer exchanges for online orders. For more information about Dune UK returns, please refer to the concerned section above.
How does long Dune take to refund your amount?
After the arrival of your products at the Dune warehouse (which normally takes 05 days), 05 more days are needed for crediting your refund amount in your bank account.
Can I print a new Dune returns label at the store?
Yes, you can print your free returns label at any of the courier services. You can print your returns label at either InPost Locker, CollectPlus, Royal Mail, or EVRi (formerly Hermes).
Are Dune returns free?
Yes, Dune returns are free. Dune doesn’t charge any processing fee. Moreover, the brand is responsible for paying your return shipment fee.
What is the maximum limit for a Dune return parcel?
With InPost Lockers and EVRi, you can send back a parcel up to 15 Kg, with CollectPlus you can send back a parcel up to 10 Kg, and with Royal Mail, the maximum weight limit of the parcel is 20 Kg.
Can I return Dune online order in the Dune store?
Yes, you can return your online Dune order in any of the Dune standalone stores but you can’t return your online order in concessions within John Lewis or Selfridges.
