Returning your faulty or unwanted products to Debenhams is free for all UK customers. As per Debenhams returns policy, you must contact the retailer’s customer care team within 14 days of the delivery for canceling your order. Email is the fastest way to connect with the customer care team of Debenhams. After canceling your order online, you must return the items within the next 14 days –so, you will have 28 days in total.
After 28 days, Debenhams will neither issue a refund nor exchange the products. Though most of the products are eligible for a refund, however, the following items can’t be refunded or exchanged.
- Face Masks
- Cosmetics and other Beauty Products
- Pierced Jewelry
- Swimwear and Lingerie, if their hygiene seals are broken
- Soiled, Washed, or Damaged Products
Debenhams sells its branded products as well as goods of the third party on its website. If you want to return Debenhams products, then log in to the returns portal on the official website of the brand. You will need your order number, the email address associated with the purchase, and the last 04 digits of your phone number to complete your online returns procedure. After completing the online returns procedure, download your returns label and then repack your returning goods.
Ideally, you must return your goods in the original packaging but if you have lost the original packaging then repack them securely in any suitable carton. Now affix the returns label with the package and post it off to the retailer via any recorded mail service. Remember to try footwear indoors as shoes with any conspicuous marks will not be returned. Also, the returning goods must be unused and in a resalable condition with all tags attached.
If you want to return third-party products then you must return them to the third party directly. Either visit their official website or consult your delivery note as your delivery note will contain the return procedure in detail.
About Debenhams
Debenhams is a UK-based multinational fashion retailer. In 1778, William Debenhams established this business. Besides the UK, it operated in two more countries. At its peak, Debenhams had about 178 physical stores across the UK. At the start of the 21st century, the fashion retail business face financial instability, and therefore in January 2021; it was acquired by Boohoo online retailer. Boohoo closed down Debenhams stores in May 2021 but however, has retained its website.
Now Debenhams has an online website that is owned by Boohoo. Still, the company offers its products to its UK and other international customers. In addition to Debenhams products, you can also shop for third-party products on its website. Though products’ catalog of Debenhams is very comprehensive but however, the following are some of the prominent products of Debenhams.
- Apparel Products for Men, Women, and Kids
- Footwear
- Toys
- Home and Furniture
- Accessories and Gifts
- Electricals
- Wellbeing and Skincare items
How to return something to Debenhams
You can return almost all of the Debenhams’ products (except the above-named ones) within 28 days of the delivery. But before returning the goods, you must cancel the order online within 14 days of the delivery. For returning items, log in to the returns portal on Debenhams website and complete the online returns process. Then repack the items in original packaging, if possible. Now, post your package via any tracked courier service and retain postage proof until final refund.
After the arrival of your goods at Debenhams, you will be notified via email. Usually, you will be processed within 14 days. After this, your refund amount will appear in 5 days based upon your original payment method. It is pertinent to note that all UK returns are free and you must return 1 order in 1 parcel only. For returning second order, use another package.
For more information about Debenhams returns policy, click on the following link. https://www.debenhams.com/page/returns-information
