With an increase in online businesses, there is also a surge in customers’ queries and complaints. For addressing these queries and complaints, online businesses have hired a dedicated team for listening out and then subsequently helping out their consumers. Like any other business, Costco also has a team for resolving their customers’ queries and for registering complaints. So, if you are up for registering a complaint then you can connect with the team via phone, fax, email, or post.
About Costco
Costco is the fifth largest retailer globally. It was established in 1976 in the U.S. In addition to the United States, it has several headquarters internationally. It is one of the largest American corporations that operate in almost every major region and country of the globe. In fact, in 2021, Costco has fetched 10th position on the Fortunate 500 list. Likewise other international countries, Costco also has a presence in the UK.
Besides several online stores, Costco also has over 800 warehouses globally. Among these, around 29 warehouses exist in the UK. Though 29 warehouses seem insufficient for the United Kingdom but these warehouses provide almost every commodity to its Brit consumers.
Costco is a chain of wholesale supermarket warehouses where you can buy a range of products including groceries. Following are the products of Costco.
- Gardening goods
- Health and Wellbeing Products
- Electronics and Appliances
- Homeware and DIY
- Wines and Beers
- Groceries
- Auto Products
- Home Security Equipments
- Pharmaceuticals
- Pets and Wildlife Products
How to Make a Complaint to Costco
You can register a Costco complaint via several means. These means include phone, fax, email, and post.
Complain to Costco via Phone
The phone is the first means for resolving queries or registering a complaint with Costco. Just visit the Costco website and click the ‘customer care’ tab present on top of the homepage. After clicking, you will be redirected to a new webpage where you will find the contact us tab. Click this contact us tab and their phone number will appear on a page.
The lines are open from 09:00 am to 08:00 pm (Monday to Friday), from 09:00 am to 03:00 pm (Saturdays), and from 11:00 am to 03:00 pm (Sundays). On bank and other closed holidays, this facility is unavailable.
Complain to Costco via Fax
You can also get in touch with the team via fax. Their fax number is provided on the contact page beneath the phone number. However, for your convenience, the fax number is +44(0)1923 257186.
Complain to Costco via Email
In addition to phone and fax, you can also get in touch with the team via email. The email address is given on the contact page. You have to draft your complaint email and send it to customer_care_escalations@costco.co.uk and they will get back to you as soon as possible.
Complain to Costco via Post
Finally, you can also write them a letter detailing your query or reservations. The postal address is present on the contact page. For making a complaint via post, write down your unpleasant experience on a paper, then attach all relevant pieces of evidence, and post it to the following postal address.
Customer Care Escalations, Costco Online UK Ltd., UK Home Office,
Hartspring Lane, Watford, WD25 8JS, United Kingdom.
For more information about Superdrug complaints, click on the following link.
https://customercare.costco.co.uk/app/answers/detail/a_id/80