Seraphine offers free returns policy for UK customers. However, if you are residing outside UK then you must pay the returns shipping fee. According to Seraphine returns policy, all unwanted items can be returned within 30 days of the delivery date. The returned products must be in a saleable condition. Moreover, you have to return the items in original packaging with all tags and labels intact.
Unfortunately, Seraphine does not offer any exchange for online orders at the moment. If you want an exchange then simply return your original item and place a new order for your desired product. According to the policy a majority of the products are eligible for the return but, however, the following products cannot be returned.
- Briefs
- Hosiery
- Cosmetics
- Swimwear with open hygiene seals
For returning a product, simply visit Seraphine returns portal and complete the online return procedure. Then repack your returning items in their original packaging securely. Now, head to your nearest drop off location to post the return package. Once your return package arrives at the Seraphine Warehouse, your returned goods will be inspected.
After the inspection, your refund will be processed. Usually, it takes 14 days for your refund amount to appear in your account. Unfortunately, you cannot return or exchange your online order in Seraphine Stores.
Seraphine also operate a 6 month returns policy for products that develop manufacturing fault within 6 months. If a product under warranty develops a manufacturing fault, then you can also return such products. Before returning faulty items, contact customer support team of Seraphine and they will guide you about returning faulty items.
Finally, if you are residing outside UK then you must pay your return shipping charges and associated taxes / duties. While returning items from outside UK, always use a tracked carrier service. And it is advisable to retain postage proof until you get your refund amount.
About Seraphine
Seraphine, the popular maternity brand was established in 2002 and is led by is led by CEO David Williams & Creative & Brand Director Chelsey Oliver. Almost two decades from its inception, the maternity brand has now become one of world’s renowned maternity and nursing brand.
The brand offers its diverse products to the UK mums and also ships to more than 120 countries and regions of the globe. The brand also operates in the US, France, Europe, and Australia. Moreover, the brand has also digital partnerships with other popular brands like Zalando. Following are some of the popular products of Seraphine.
- Maternity Clothes
- Nursing Clothes
- Essentials & Basics
- Lingerie
- Activewear
- Maternity Workwear
- Occasion wear
- Babywear Collections
- Men’s wear for New Dads
How to return Products to Seraphine
If you want to return any unwanted products to Seraphine then go to its website and locate Seraphine returns portal. Complete the online returns procedure and get your return label. Then repack your goods in the original packaging and paste the return label onto the outer side of the return parcel. Now send the return parcel to Seraphine.
After your package arrives at the Seraphine warehouse, your refund will be processed. You will receive your refund amount according to your original payment method. Your refund amount will take almost 14 days to appear in your bank account. For more information about Seraphine returns policy, click on this link, https://www.seraphine.com/en-gb/returns/