B&Q Limited or (Block & Quayle) is a UK-based DIY and home improvement retailing business that provides the best products and services. B&Q always try to offer smooth shopping experience to its valued customers. But there are instances when customers feel frustrated. For dealing with unhappy and frustrated customers, B&Q has hired an experienced customer support team that tries to resolve the customers’ queries and issues. If you are one of the B&Q frustrated customers and are not satisfied either with its goods or services then you can readily get in touch with the B&Q support advisors via multiple communication channels like phone, contact form, and post.
About B&Q
B&Q Limited or (Block & Quayle) is a UK-based DIY and home improvement retailer. The company began in 1969, and now it has nearly 300 stores all over the UK. In addition to the UK, the retailer also has business operations in other international destinations. Besides physical stores, B&Q also has an exciting online store.
The successful DIY and home improvement retailer offers a variety of items to UK as well as international customers. Popular products of the brand include
- Home & Furniture
- Outdoor & Gardening Products
- Kitchen Appliances & Accessories
- Bathroom Products
- Building & Hardware
- Painting & Decorating Pieces
- Tools & Equipments
- Lighting & Electricals
- Tiling & Flooring
- Heating & Plumbing
How to Make a Complaint to B&Q
You can make a complaint to B&Q via any of the above-mentioned channels. But the speedy and more convenient method of filing a complaint is directly calling the customer support team of B&Q.
B&Q Complaints via Phone
The easiest and prompt way of registering complaint with B&Q is calling the B&Q support members. You can complain to B&Q via dialing 0333 014 3098. The customer service members are available from 8am-8pm (Monday – Saturday) and from 10am-4pm on Sundays for phone communication. After dialing the number, you will be connected with one of the support advisors. Now you can tell your query in-person.
Complain to B&Q via Contact Form
If you don’t need an immediate response then you can use contact form for registering your complaint. For registering a complaint via contact form, provide your reason of contact, your complaint / issue / query, your personal details like email address and phone number, and the corrective measure / suggestion. After filling the form, click the ‘Send a message’ tab and your compliant is now submitted. Soon, you will be contacted back by one of the customer services team members.
B&Q Complaints via Post
If you have lodged your complaint either via phone or via contact form and still your issue persists then you can escalate your complaint further. Now, you can make a complaint to head of customer services team via post. For making a complaint via post, write down your query in detail on a paper and post it to the following postal address.
Head of Customer Services, B&Q House,
Chestnut Avenue, Eastleigh, SO53 3LE
Hopefully, your issue will be resolved by the head of customer services this time. For more information about B&Q complaints, follow this link, https://www.diy.com/customer-support/complaints
Quick FAQs about B&Q Complaints
How do I make a complaint B&Q?
B&Q has a dedicated customer support team and dedicated complaints-registration mechanisms. You can file a complaint with B&Q via multiple communication channels like phone, and submitting a contact form. If still, your issue persists then you can reach out to the head of customer services via postal means.
What is B&Q customer services phone number?
Phone number of B&Q customer services team is 0333 014 3098. Moreover, the customer service members are available from 8am-8pm (Monday – Saturday) and from 10am-4pm on Sundays.
What is B&Q postal address for registering complaints?
If your issue is not resolved after contacting B&Q customer services team via phone and contact form then you can write your complaint letter to head of customer services team on the following postal address.
Head of Customer Services, B&Q House,
Chestnut Avenue, Eastleigh, SO53 3LE