Dusk offers a considerate returns policy for UK customers. According to Dusk returns policy, you can return bedding, bathroom, and accessories within 30 days, beds, sofas, and storage products within 28 days of the delivery date, and mattresses within 100 nights of sleep. Moreover, you can’t exchange any online order and if you are up to exchange then simply return your unwanted products and place a new order instead.
According to the returns policy, almost any item can be returned but the returning item must be in original packaging and in a resaleable condition. For a Hussle-free Dusk return, visit the Dusk website and arrange a free Evri return. Then repack your goods and send them back to Dusk. You can also return your goods via any other courier service but in this case, you must bear your return shipping charges. This return method is for bedding and bathroom products and other accessories.
If you want to return beds, sofas, or any storage furniture/product then you must send back the such item within 28 days of the delivery date. For returning beds, sofas, and storage products, contact Dusk directly and they will arrange a home collection. Such return service will cost you a fixed amount of 39.99 pounds which will be deducted from your refund amount.
And if you want to return mattresses then you can return them under the 100-night sleep trial offer. For returning a mattress, you need to contact Dusk and they will arrange a home collection for a fixed collection fee of 39.99 pounds.
In any of the above return methods, you should keep your proof of postage safe until you get your final refund. After the arrival of your return package at Dusk, your refund will be processed within 14 days. After processing your refund, you will receive an automated email from Dusk.
About Dusk
Rest is a critical prerequisite for optimum performance. And for sleepy nights, you need comfy beds. Dusk is a popular British homeware brand that is known for its luxury and comfy beds and mattresses. Besides beds and mattresses, the UK-based brand also sells a range of other homeware products.
Since 2018, Dusk is providing the best value for money and it is still focused on the key goal – delivering luxury for less. Following are some of the popular products of Dusk.
- Luxury Bedding & Bed Frames
- Sofas
- Mattresses
- Throws & Towels
- Bed linens & Duvet covers
- Pillowcases
- Toppers & Protectors
- Home Fragrances
- Curtains
- Gifts
How to return Products to Dusk
If you want to return an online order then follow the above-mentioned return procedure and send the unwanted product back to Dusk. You should send the return package to the return address mentioned below.
Unit 6 Ontario Drive, iPort, Doncaster, DN11 0BF.
After receiving your return parcel, your goods will be inspected and if found eligible for a return, then you will get your refund amount within 14 days. You will get an email when your refund is processed. For more information about Dusk returns policy, click on this link, https://dusk.com/returns
Quick FAQs About Dusk Returns
What is the Dusk returns policy for the UK?
According to Dusk returns policy, you can return bedding, bathroom, and accessories within 30 days, beds, sofas, and storage products within 28 days of the delivery date, and mattresses within 100 nights of sleep. For more information about Dusk UK returns, please refer to the concerned section above.
How does long Dusk take to refund your amount?
After the arrival of your products at the Dusk warehouse, normally 14 days are needed for crediting your refund amount.
Is Dusk returns free?
Returning bedding and bathroom products and accessories are free with Evri but if you are returning beds, sofas, or any storage furniture/product and mattresses then a fixed amount of 39.99 pounds per home collection will be deducted from your final refund in lieu of collection fee.
What is Dusk return address?
Dusk returns address is Unit 6 Ontario Drive, iPort, Doncaster, DN11 0BF.
Can I exchange an online Dusk product?
No, you can’t exchange any online Dusk products. Instead, you need to return your unwanted items and place a new order on its website.