Superdrug values every customer and therefore it aims that every customer has a great experience while shopping with Superdrug. For addressing every query of its customers, Superdrug has a dedicated team of advisors. Superdrug complaints process is simple and easy. And therefore for any reason, if you are not satisfied 100% either with its goods or while shopping with Superdrug then you can register a Superdrug complaint to the advisors via online chat, Facebook, Twitter, post, or visiting any of its stores.
About Superdrug
Superdrug is the second largest British health and beauty retailer, only second to Boots. In addition to the UK, Superdrug also operates in the Republic of Ireland, Sweden, and Finland. It was founded in 1964 and in 2002; it was acquired by A.S. Watson Group. In 1964, when it was established in London, it was known as Leading Supermarkets Limited. But later in the same year, it was renamed Superdrug.
Superdrug has around 900 physical locations and stores across the UK and Republic of Ireland while in Sweden and Finland; it offers its products online. Among these nearly 900 stores, consultation rooms are available with more than 200 stores and 19 of these stores have nurse clinics.
Superdrug also offers a range of health services like prescriptions, consultation services, health checks, threading, and laser hair removal besides its health and wellbeing products. Following are the products of Superdrug.
- Skincare and Make-Up
- Toiletries
- Health and Wellbeing
- Perfumes
- Accessories and Lifestyle Products
- Haircare products
- Baby and Child Products
How to Make a Complaint to Superdrug
You can make a complaint to Superdrug via several channels. These Superdrug complaints channels include online chat, Facebook, Twitter, post, and visiting physically Superdrug Store.
Complain to Superdrug via Online Chat
You can complain to Superdrug via online chat by visiting the contact page of the website. After visiting, you will see a ‘chat to us now’ option. Click this tab and after clicking the tab, you will be connected with one of the advisors.
The Superdrug online chat team is online from 8 am to 9 pm (Monday to Friday), from 9 am to 9 pm (Saturday), from 10 am to 9 pm (Sunday), and from 10 am to 5 pm (Bank Holidays).
Complain to Superdrug via Facebook
You can also connect with the customer support team of Superdrug by leaving a message to them via Facebook messenger. The link to their Facebook account is given on the contact page. After receiving your query on the messenger, you will get a response within 8 hours.
Complain to Superdrug via Twitter
In addition to Facebook messenger, you can also make a complaint to the team via Twitter. Their Twitter link is provided on the contact page. After receiving your query on Twitter, you will get a response within 4 hours.
Complain to Superdrug via Post
You can also make a complaint via post. The postal address is present on the contact page. For making a complaint via post, write down your enquiry on a paper and post it to the following postal address.
The Superdrug Customer Team, 51 Sydenham Road
Croydon, Surrey, CR0 2EU
Complain to Superdrug via visiting Superdrug Store
Finally, you can also visit physically any of your nearest Superdrug stores. Just visit the store and speak directly to the store’s manager. For more information about Superdrug complaints, click on the following link.