Moss Bros offers a considerate returns policy for UK customers. According to Moss Bros returns policy, almost any product can be returned, but it must be in immaculate condition. You can return your unwanted products within 14 days of the order receipt date. Some products like face masks, hats, underwear, gift cards, and soiled and worn products can’t be returned or exchanged. Similarly, personalized products also can’t be returned or exchanged.

Moreover, you must return in-store purchases in the stores only while you can return an online order either in the store or can send it back to Moss Bros by post. Furthermore, you can also exchange your product for a different size in the store or by post.

If you want to return back a Moss Bros online order, then simply login to the Moss Bros returns portal within 14 days. Follow the instructions and complete the online returns process. Next, create your return label and print it out. If you don’t have a printer at home then you can also print the label at the courier’s location. You can either choose post office or collect plus for sending back your return parcel.

Finally, carefully repack your return package and send it back your package via your chosen courier service. It’s important to keep your proof of postage until you get your refund. You have 14 more days for sending back your return parcel to Moss Bros after completing the online returns procedure on the returns portal.

Once your parcel arrives at Moss Bros then you can expect your refund amount within 14 days. Usually, the parcel takes 7 days for arrival at the warehouse. So, your refund amount will pop up in your bank account within 03 weeks from posting your parcel.

It is to note that Moss Bros is not responsible for return shipping charges and therefore, an amount of 2.99 pounds per parcel is deducted from your final refund in lieu of courier charges.

Alternatively, you can return your online products in the store for free. Just take your goods to your nearest Moss Bros store along with purchase proof and the store staff will either rectify, exchange, or process your order for a refund as per your wish.   

About Moss Bros

Moss Bros is a men-only fashion and lifestyle brand that has a long existence history. The brand has a tailoring experience of more than 170 years and is committed to provide high quality menswear. In addition to selling high-quality menswear and related products in the UK, the brand also ships its products to numerous other international destinations.

Now, the brand not only operates e-commerce website in the UK but also has many physical stores across the UK, and the following are some of the popular products of Moss Bros.

• Formal Clothing for Men
• Casual wear
• Suits
• Shirts
• Footwear
• Lifestyle Accessories

How to return Products to Moss Bros

If you want to return any online product to Moss Bros then you have to login to the Moss Bros returns portal and follow the on-screen instructions. Then print out your returns returns and put your items back in their original packaging. Now, send the parcel to Moss Bros through post office or collect plus.

After your return package arrives at the warehouse, it usually takes 14 days for processing your refund. After your return is processed, you will receive a confirmation email and you will get your money back as per your original payment method. Alternatively, you can also return your online order in any of your nearest Moss Bros store for free. For more information about Moss Bros returns policy, click on this link, https://www.moss.co.uk/returns-policy