For all UK customers, Jo Malone London offers a great returns policy. As per Jo Malone returns policy, you can return unwanted products either via post or in the Jo Malone Boutique within 90 days of the purchase. Unfortunately, engraved products can’t be returned.

You can return your online order either in any of the Jo Malone Boutique or can send the products by mail. If you want to return the unwanted products in the boutique then repack your goods in original packaging and take them to the boutique. You will also need to provide your email address associated with the order or bring your shipping confirmation email as proof of purchase. Without valid proof of purchase, the boutique staff will not process your refund.

On the other hand, if you want to send your goods via mail then visit the website and complete the online returns procedure. Then print out your return documentation and repack your goods. Your return package must contain the necessary return documentation. After getting your return parcel ready, create your Collect Plus return note on the website and then print it. Attach the Collect Plus note on the outer side of your parcel and take the parcel to your nearest Collect Plus location. You can also use Royal Mail for returning your goods to the brand.

It is to note that return shipping charges are not refundable. However, in case of a faulty item or incorrect delivery, your return shipping charges will also be refunded by the British lifestyle brand. Moreover, 14 working days are required after the arrival of your return package at the warehouse for your refund amount to appear in your account.

About Jo Malone London

Jo Malone London is a UK-based lifestyle brand that is part of The Estée Lauder Companies’ family of brands since 1999. The British lifestyle brand is famous for its unique fragrances. In addition to the UK, Jo Malone London has business operations in more than 60 countries of the world.

Jo Malone London has many standalone boutiques across the UK. Besides, the brand has also retail shops in airports and various departmental stores of the country. Following are the prominent products of the lifestyle brand.

• Fragrances
• Home Products like Candles
• Bath and Body Products
• Grooming Products
• Gifts

How to return something to Jo Malone London

You can return your unwanted goods in any of the Jo Malone Boutiques or can send them to the brand via post. But the returning goods must be in a resalable condition. If you want to return the unwanted items in any of the boutiques, then repack the items in original packaging. Then take them to the boutique along with a valid proof of purchase.

And for returning your goods via post, repack them carefully and then send them to the brand via Collect Plus or Royal Mail along with the necessary return documentation. Usually, the refund amount will appear in your bank account within 14 working days. For more information about Jo Malone London returns policy, please visit, https://www.jomalone.co.uk/customer-service/returns-exchanges