Unfortunately, Jack Wills doesn’t offer exchanges for online items but has an elaborate returns policy. As per Jack Wills returns policy, you have to return any unwanted item within 28 days of delivery date. If you want an exchange then simply place a new order and return your existing product for a refund.
Jack Wills allow you to return a majority of the products for refund but however, the following items can’t be returned.
- Worn, Washed, or Used Products
- Pierced Jewellery
- Underwear & Swimwear
- Rapidly deteriorating Products
- Open Computer Games
- Magazines
- Inseparably Mixed Products
- Products without Original Boxes/Packing
- Face Masks
All other items, besides the ones above, can be returned within 28 days of the delivery date. For returning your unwanted item, visit the Jack Wills website and login to the returns portal. Use your email address and order number for logging in the portal.
Complete the online steps and choose your desired courier service. Soon you will receive a shipping label or QR code via your email. You can either print the label or go for paperless option. Now repack your returning goods securely and send the parcel to Jack Wills via your chosen courier service. After receiving your goods, the quality inspectors will inspect the goods and if they are eligible for a return, then you will get your refund amount within 14 days.
About Jack Wills
The UK-based fashion retailer, Jack Wills, was founded in 1999. The fashion retailer has both online store and physical outlets across the UK. Besides UK, the retailer also sells its products in many other international countries.
Jack Wills products are mainly related to Men’s fashion, Women’s fashion, Accessories, and Homeware. Following are some of the popular products of Jack Wills.
- Dresses
- Jumpsuits
- Tops
- Knitwear
- Coats
- Homeware
- Kids Products
- Gifts & Gift Cards
- Footwear & Lifestyle Accessories
How to Return Products to Jack Wills
It’s easy to get a refund for your Jack Wills online order. Just log in to the Jack Wills and complete the process. Then repack your goods and send it off to Jack Wills. After being approved, your refund will be processed within 14 days. If you haven’t received your refund after 14 days, contact the brand’s customer service team. For more information about Jack Wills returns policy, click on this link https://help.jackwills.com/en/support/home#folder_80000630223
Quick FAQs About Jack Wills Returns
What is Jack Wills Returns Policy for the UK?
Jack Wills has an elaborate returns policy. As per Jack Wills returns policy, you have to return any unwanted item within 28 days of delivery date. For more information about Jack Wills UK returns, please refer to the concerned section above.
How to return an item to Jack Wills?
It’s easy to get a refund for your Jack Wills online order. Just log in to the Jack Wills and complete the process. Then repack your goods and send it off to Jack Wills. After being approved, your refund will be processed within 14 days.
What is Jack Wills exchange policy for UK?
Unfortunately, Jack Wills doesn’t offer exchanges for online items. If you want an exchange then simply place a new order and return your existing product for a refund.