House of CB offers a just returns policy for its UK customers. According to House of CB returns policy, you have to return the unwanted items within 28 days of the receipt. Though you can return almost every product, however, certain products can’t be returned and such items are clearly mentioned as non-returnable. Plus, House of CB will also not return or exchange any soiled, altered, or damaged item.
A majority of the sale items are also eligible for refund but you will get refund of sale items as credit note which you can use while purchasing stuff from House of CB website. Here, it is to note that following sale items can’t be returned for exchange, refund, or store credit.
- 3 for £150 Deals
- £45 Sale items
- 5 for £100 Promos
The return process is hassle free. For returning products, you need to fill out the return sheet that came with your order. In case you have misplaced your return sheet then don’t worry. Just email House of CB at RETURNS@HOUSEOFCB.COM and the customer services team of the retailer will be happy to assist you. After filling out the return sheet, repack your returning goods and send it back to House of CB via any recorded courier service except DHL and TNT. The return address is provided on the return sheet.
DHL and TNT don’t deliver to House of CB. After your return package arrives at the House of CB depot, your refund will be processed within 2-3 business days. However, you will get your refund amount within 10 working days, after it is processed by the retailer.
House of CB is not responsible for any lost parcel; therefore, it is advised to use a recorded carrier service for your return parcel. Moreover, the customer has to pay return shipping fee as the retailer will not pay any such charges.
And if you want to exchange your garment for a different size or color then you have to follow the same procedure. The exchange will take 2-3 business days to process the case plus the delivery time to your area. Just like return, you have to pay the return shipping charges, if you are sending back an item for an exchange.
About House of CB
House of CB is a UK-based women only fashion brand that is popular worldwide for its fashionable and versatile womenswear. Besides UK, the women-only fashion brand and retailer offers its feminine pieces to international customers. Besides garments, the retailer also sells other women-only products like accessories, footwear, and casual wear. The fashion brand also offer exciting promos and huge discounts from time to time.
House of CB has both an online e-commerce website and many physical stores across the UK. Following are some of the popular products of House of CB.
- Dresses
- Bridal Garments & Products
- Casual Wear
- Swimwear
- Loungewear
- Tops & Bottoms
- Footwear
- Lifestyle Accessories
- Gifts
How to return Products to House of CB
It’s simple and free to return unwanted products to House of CB. If you want to return an item via post, then fill out the return sheet and repack the goods. Then use any of the recorded carrier services for sending back your return parcel to House of CB.
And if you want to send back an item for an exchange then follow the same process and you will get your new product within a week. But for a successful return or exchange, your returning product must be in a perfect condition with all security tags intact. For more information about House of CB returns policy, click https://www.houseofcb.com/index.php?dispatch=pages.shipping_info
Quick FAQs About House of CB Returns
What is House of CB Returns Policy for the UK?
According to House of CB returns policy, you have to return the unwanted items within 28 days of the receipt. For more information about House of CB UK returns, please refer to the concerned section above.
What is House of CB UK exchange policy?
House of CB return and exchange policies are almost the same. You have to send back your unwanted item for a suitable exchange within 28 days of the receipt. If you want to exchange your garment for a different size or color then you have to follow the same return procedure. The exchange will take 2-3 business days to process the case plus the delivery time to your area. Just like return, you have to pay the return shipping charges, if you are sending back an item for an exchange.
Is there any return fee for House of CB returns?
No, House of CB returns is completely free as the fashion brand doesn’t deduct any return processing fee.
How I can get a new House of CB returns sheet?
Generally, a returns sheet comes with your order. But if you have lost or misplaced your returns sheet then you can email House of CB customer services team at this email address, RETURNS@HOUSEOFCB.COM.