Halfords feel pride for offering quality products at affordable prices. The largest motoring and cycling retailer of the UK also strives to offer a smooth shopping experience to customers. Despite quality products and excellent customer service, however, queries do arise. For resolving customer queries, Halfords has an expert queries resolution team. If you are one of the Halfords customers and are not satisfied either with its goods or services then you can readily get in touch with the Halfords resolution experts via multiple communication channels like phone, live chat, email, and post.

As Halfords offers a range of motoring products and services so for products-related and garage-related queries, Halfords has separate complaint channels. Moreover, if you are not satisfied with the Halfords resolution experts then you can refer your complaint to an authorized alternative dispute resolution (ADR) provider. In this short blog, you are going to find the complete details of the products and their respective complaint mechanism of Halfords, so read on.

About Halfords

Are you a fond of cycling and travelling? If yes, then the name of Halfords may sound very familiar to you. Halfords is one of the well-known retailers selling high-quality and comfortable bikes, travelling equipment, and motoring accessories.

Halfords was founded in 1892 and now it is the largest motoring and cycling products’ retailor in the UK. Besides offering products, Halfords also offers a variety of services like vehicle servicing, MOT, maintenance, and repairs. Following are some of the famous products and services of Halfords.

• Car parts
• Car tyres
• Child seats
• MOT
• Car servicing
• Camping equipment
• Bikes
• Bike accessories
• Bike parts
• Cycling clothing
• Car repairs
• Mobile tyre fitting services

How to Make a Complaint to Halfords

You can make a complaint to Halfords via any of the above-mentioned channels. Popular Halfords complaints channels are phone, live chat, email, and post. However, for products-related queries, you can use live chat, email, and post. While for garage-related complaints, you can use phone, live chat, and online form.

Halfords Complaints via Live Chat

The easiest and prompt way of registering a product-related complaint with Halfords is initiating a live chat. For registering complaint via live chat, click chat button and a small window will pop up. Enter the required information like your name, email address, order number, and type of enquiry and press the start chat button. You will be instantly connected with one of the resolution team members. Now you can register your complaint for subsequent resolution.

Complain to Halfords via Email

Yet another convenient method of registering your complaint with Halfords is just typing your query and sending it via email. You have to send your complaint email at resolutionexpert@halfords.co.uk .  In your complaint email, you must include the following information (where applicable).

• Details of any existing case that you already raised with Halfords
• Details of the Store visited
• The date, time and product details of your purchase (or proof of purchase, if possible)
• Any supporting documentation or proof.

Halfords Complaints via Post

Finally, you can also make a product-related complaint via post. For making a complaint via post, write down your query in detail on a paper and post it to the following postal address.

Resolutions, Halfords Customer Services Department,

Halfords Group plc, Washford West, Redditch,

Worcestershire, B98 0DE

Garages Related Complaints

The above-mentioned means of lodging complaints are only meant for product-related queries. If you have a garage-related issue then you can register your complaint via phone, live chat, or via submitting on online form.

Via Phone

The convenient way of registering any garage-related issue is to contact the resolution team via phone. Halfords phone lines are open 8am – 6pm (Monday – Friday) and from 8am – 4.30pm on Saturday while on Sunday, this facility is unavailable. You can call at this number, 0330 135 9779.

Via Live Chat

Yet another easy way of registering your complaint with Halfords is contacting them via live chat. The live chat facility is available from Monday to Sunday. Timings of the live chat are; 8am-10pm (Monday-Friday), 8am-8pm (Saturday), and 9:30am-6pm (Sunday). Once you press the live chat button then a small window will appear. You have to provide some required information to start the live chat session.

Via Submitting Online Form

Finally, you can also lodge your complaint via submitting an online form. After you click on the online form, a form will appear. You have to fill the form. Generally, the required information include; your name, email address, phone number, vehicle registration, subject, concerned auto center, reason of contact, and a brief complaint detail. Once you provide this information and submit the form then one of the members of the resolution team will contact you back as soon as possible.

Escalating Halfords Complaints  

If you have used any of the above-mentioned means for registering your complain and still the issue persist then you can escalate your complaint. However, in most cases, Halfords resolution team will resolve your issue but sometimes, a customer can resort to an authorized alternative dispute resolution (“ADR”) provider. In case of Halfords, Retail ADR is a competent ADR scheme that can deal with Halfords complaints.

This was all about Halfords complaints. If you still need more information about Halfords complaints then click on this link, https://www.halfords.com/customer-services/faqs/how-to-contact-us/how-do-i-raise-a-concern-or-make-a-complaint.html

Quick FAQs about Halfords Complaints

How do I file a complaint with Halfords?

You can file a complaint with Halfords via multiple communication channels. If you have any product or service-related issue then you can get in touch with Halfords resolution team via live chat, email, and post. And if your complaint is related to any garage-related services, then you can use phone, live chat, and online form for registering your complaint.

What is email address of Halfords?

If you want to register your complaint via email then the email address of Halfords is resolutionexpert@halfords.co.uk .  But in your complaint email, you must include the following information (where applicable).

• Details of any existing case that you already raised with Halfords
• Details of the Store visited
• The date, time and product details of your purchase (or proof of purchase, if possible)
• Any supporting documentation or proof.

What is Halfords postal address for registering a complaint?

If you want to register your complaint via post then write down your query in detail on a paper and post it to the following postal address.

Resolutions, Halfords Customer Services Department, Halfords Group plc,

Washford West, Redditch, Worcestershire, B98 0DE