AA short for Automobile Association values every customer and therefore it provides the best products and services. AA make sures that its every customer receives fair treatment and has great purchasing experience. However, queries do arise keeping in view its’ huge customer-base in the UK. And for resolving customer queries, AA a dedicated team of advisors and problem-solvers. Therefore, if you are one of the AA customers and are not satisfied either with its goods or services then you can readily get in touch with the AA advisors via multiple communication channels like phone, text service, email, and post.
AA offers a range of products and services like insurance, breakdown cover, loans, mortgages, driving school, cards, and a few others. So, for a group of products and services, AA has a dedicated advisors’ team and preferred complaints channels. The above-mentioned means of registering complaints to AA are for breakdown cover, motor and home insurance, and few other products. You will find the complete details of the products and their respective complaint mechanism at the end, so read on.
About AA
The Automobile Association, or AA, is an auto club based in the UK that was created in 1905 by four enthusiast drivers. Since then, AA has become the largest motoring organization of the United Kingdom. Now, this motoring organization has a large offline and online presence all over the country. Though breakdown cover has been the number one priority of the organization since its inception but now, the association has expanded its products and services.
The motoring association is very well-known in the UK as it has more than 14 million members as of now. Besides physical locations, AA has also a cool e-commerce website. Following are some of the popular products and services of Automobile Association.
- Breakdown Cover
- Various Loans
- Finance Solutions
- Lifestyle Services
- Mortgages
- Driving School
- Travel and Leisure Products & Services
- A range of Insurance Products & Services
How to Make a Complaint to AA
You can make a complaint to AA via any of the above-mentioned channels. Popular AA complaints channels are phone, text service, email, and post.
AA Complaints via Phone
The easiest and prompt way of registering complaint with AA is calling the AA advisors. You can complain to AA via dialing any of the given two phone numbers. The provided phone numbers are 0344 209 0556 and 0161 333 5910. After dialing the number, you will be connected with one of the advisors. Now you can tell your query in-person. For registering your complaint, you will need your membership, policy or reference number
Complain to AA via Text Service
In addition to directly talking with customer services team of AA, you can also connect with the customer support team representative via text. For text, you should use any of the above phone numbers. AA uses Next Generation Text (NGT) service for handling complaints that are registered via text.
AA Complaints via Email
Yet another convenient method of registering your complaint is just typing your query and sending it to AA via email. If your query is related to breakdown cover or policy then you have to send your complaint on this email address customer.solutions@theaa.com. And if you are up to lodging a complaint regarding insurance products or services then you have to use this email address insurance.complaints@theaa.com.
AA Complaints via Post
Finally, you can also make a complaint via post. The postal address is present on the contact page. For making a complaint via post, write down your query in detail on a paper and post it to the following postal address.
Member Relations, The Automobile Association, Park Square,
Birdhall Lane, Cheadle, SK3 0XN
As mentioned in the start that these complaints methods are only for breakdown cover, insurance queries, and a few other products and services. If you have query regarding loans, driving school, AA Cards, Savings, mortgages, DriveTech, or legal services then you must visit this link, https://www.theaa.com/complaints
Quick FAQs about AA Complaints
What does AA mean?
AA stands for Automobile Association and it is motoring organization based in the UK. AA was created in 1905 by four enthusiast drivers and now it has more than 14 million members.
How do I file a complaint with AA UK?
As AA offers a range of products and services like insurance, breakdown cover, loans, mortgages, driving school, cards, and a few others so for each products/services group, AA has a dedicated customer support team and dedicated complaints-registration mechanisms. However, you can file a complaint with AA via multiple communication channels like phone, text service, email, and post.
How long does it take for AA to respond to complaint?
Generally, AA customer support advisors reply back within 5 working days acknowledging receipt of your complaint. However, during rush hours and full resolution of the AA complaints may take as long eight weeks.