Game offers a comprehensive returns policy for its UK customers. Game returns policy is of two types, the first one is for online purchases and the second one is for in-store purchases. Almost all of the products can be returned but they must be unused and in original packaging. However, the following items can’t be returned as per the Game returns policy.
- Customized Products
- Products that are mixed inseparably
- Gift cards
- Incomplete product i.e., when an integral part or parts of the returning product is missing
- Pokémon Trading Card Packs, Tins & Boxes cannot be returned once opened
All online purchases must be returned to the Game via post within 28 days of the delivery. If you want to return your online order then simply make sure that your returning product(s) are sealed and in a resalable condition. Afterward, you must include valid proof of purchase and a return form in your return parcel. You can complete and then download your online returns form from the website. Remember to obtain the postage proof after sending your return parcel to the Game refund department via a recorded courier service.
For returning in-store orders, you have to repack your goods in original packaging and make sure that your products are unused and sealed. Now take your return goods to either original or your nearest Game store with valid proof of purchase. It is pertinent to mention that online orders must be sent back to the gaming retailer while in-store purchases must be returned in the store.
In both online and online returns, the refund process will take up to 14 working days. Within 14 working days, the refund amount will appear in your account. If your product is damaged then an appropriate amount will be deducted from your final refund.
About Game
As the name indicates, Game is a video game retailer. It was founded in 1992 in the UK. Afterward, many mergers and acquisitions transformed it into a giant British game retailer. Headquarters of Game is situated in Basingstoke, United Kingdom. It was founded jointly by Terry Norris and Bev Ripley. In addition to the UK, Game also has business operations in Spain.
Now, Game has more than 250 physical stores across the UK. And it also manages three online stores. Due to the worldwide popularity of video and computer games, the retailer is quickly expanding its business in other international destinations.
The prominent games retailer offers a range of products. Besides, it also offers deals that can save you a few bucks. Products of Game include the following.
- Game Consoles
- Xbox Series
- Play stations
- PC Games and PC Accessories
- Smartphones, Watches, and Tablets
- Collectibles
- Tech Accessories
How to return something to the Game
You can return your goods in any of the Game stores if you have purchased them from the Game store. For an in-store return, only valid proof of purchase is required in addition to unused goods. On the other hand, you have to send your returning goods to the following address in an unused and resalable condition.
Returns Department – Game Retail Limited
Unity House, Telford Road, Basingstoke
Hampshire, RG21 6YJ
Your returning parcel must include valid proof of purchase and a filled-out returns form. In both cases, the refund department of the Game will inspect your products and after inspection, the refund amount will be credited to your account within 14 working days. Finally, you must pay return shipping charges but if the returning item is faulty then the gaming retailer will pay the shipping charges besides a full refund.
For more information about Game returns, click on the following link. https://helps.game.co.uk/en/support/home#folder_80000458769