Game strives that each of its customers has a memorable experience while shopping. Therefore, Game has a comprehensive but easy complaints resolution process. A dedicated team handles Game complaints. This team is available 24/7 and one can access the team via multiple channels. So, if you are one of the unhappy Game customers then it is high time to get in touch with the Game’s complaints team. Here, we will guide you about the Game complaints process.
About Game
As the name indicates, Game is a video game retailer. It was founded in 1992 in the UK. Afterward, many mergers and acquisitions transformed it into a giant British game retailer. Headquarters of Game is situated in Basingstoke, United Kingdom. It was founded jointly by Terry Norris and Bev Ripley. In addition to the UK, Game also has business operations in Spain.
Now, Game has more than 250 physical stores across the UK. And it also manages three online stores. Due to the worldwide popularity of video and computer games, the retailer is quickly expanding its business in other international destinations.
The prominent games retailer offers a range of products. Besides, it also offers deals that can save you a few bucks. Products of Game include the following.
- Game Consoles
- Xbox Series
- Play stations
- PC Games and PC Accessories
- Smartphones, Watches, and Tablets
- Collectibles
- Tech Accessories
How to Make a Complaint to Game
For lodging a complaint to the Game complaints team, you can use several channels. These channels include online chat, email, complaint ticket submission, social media platforms, and visiting physically Game Store.
Complain to Game via Online Chat
You can complain to Game via online chat or webchat. Visit the contact page of the Game official website and you will see the ‘start chat’ option. Click this option and a pop-up window will appear.
Now type your query and then send it. After sending your query, you will be connected with Ginny – the virtual assistant of the Game retailer. Ginny will sort out your general queries. Ginny is available 24 hours a day and seven days a week.
Complain to Game via Email
You can also connect with the complaints team of Game via email. The email address is given on the contact page. After sending them your complaint email, you will receive a response within 24 to 48 hours.
Complain to Game via Complaint Ticket Submission
Complaint ticket submission is another means of registering your complaint. On the contact page, a link is provided. Click this link and then complete a complaint form. Afterward, submit it and one of the complaints’ team members will get back to you as soon as possible.
Complain to Game via Social Media Platforms
Game support is also available on Facebook and Twitter. You can drop your query via these messengers and the team will contact you back within one hour.
Complain to Game via visiting Game Store
Finally, you can also visit physically any of your nearest Game stores. Just visit the store and speak directly to the store’s manager. For more information about Game complaints, click on the following link.