Flatspot offers an elaborate returns policy for UK customers. According to Flatspot returns policy, any item can be returned for an exchange or refund within 28 days of the receipt date. However, some preconditions must be taken care of, if you want to receive your money or a new product from the skate retailer.
As per Flatspot returns policy, the returning item must be in perfect sellable condition. There must be no obvious marks and the products must not be used or washed. Moreover, shoes must not be worn outside and all decks and hardware must be in their original packaging and not assembled. Finally, underwear and socks can’t be returned due to hygiene reasons.
If your returning products have met all these preconditions then you can initiate your return process. For a return, you must log in to the Flatspot returns portal and complete the online return process. Then fill out the returns form that comes with your order and repack your return parcel securely. Also, place the filled-out returns form in your return parcel.
Now, stick the pre-paid Royal Mail postage label on the outside of your return package and drop it off at your nearest post office. You can also order a Royal Mail home collection service for a small additional fee. It is to note that you must bear the return shipping charges of your return. There is a fee of 2.50 pounds for the Royal Mail returns label that will be deducted from your final refund amount.
However, if you are returning a faulty product then Flatspot will pay for your return shipping charges. But before returning a faulty item, you must first contact the Flatspot customer support team. After your return parcel arrives at the warehouse, your return will be processed within 5 working days. After your return has been processed, you will be notified by Flatspot via email.
And for exchanging your items, you have to follow the same procedure but in the returns portal, you should make an exchange rather than a refund option. All exchanges are free. And in case of an exchange, you won’t be charged any return shipping charges or delivery charges for your new product. You can exchange your product for a new size, colour, or for a new product entirely.
If your new product is cheap than the returning item then you will either be refunded the outstanding amount as per your original payment method or you can opt for a store credit that you can use for your future purchases. And if the new product is costlier than the returning one then you must enter your card details in your returns portal and your card will be charged the extra amount, when they dispatch your new product.
About Flatspot
Do you love skating? If yes, then you may probably hear of Flatspot. Flatspot is a well-known skateboard and apparel retailer in the UK. The retailer opened in 1995 and since then, the retailer has been selling the best gear for skaters not just in the UK, but also in other parts of the world.
Besides the UK, skaters from all over the world can buy comfortable and high-quality skates, clothes, accessories, and shoes from Flatspot. The store’s catalogue has an impressive collection of products sourced from famous brands. Following are some of the popular products of Flatspot.
- Clothing Products
- Bags & Accessories
- Footwear
- Skateboarding Hardware
How to return Products to Flatspot
It’s simple and easy to either get your refund amount or exchange your returning product for a new item. If you want to send something back to Flatspot, then complete the online return/exchange process by logging in to the Flatspot returns portal. Then fill out your return form and repack your goods. Now, place your filled-out return form in the package and send it to Flatspot via Royal Mail.
After your return package arrives at the warehouse, it usually takes between 3 to 5 business days to process. After your return is processed, they will send you a confirmation email. And finally, you will get a full refund or a new item as per your desire. For more information about Flatspot returns policy, visit this link, https://www.flatspot.com/pages/returns-exchanges
Quick FAQs About Flatspot Returns
What is the Flatspot Returns Policy for the UK?
Flatspot offers an elaborate returns policy for UK customers. According to Flatspot returns policy, any item can be returned for an exchange or refund within 28 days of the receipt date. For more information about Flatspot UK returns, please refer to the concerned section above.
What is the Flatspot Exchange policy for online orders?
Just like returning for a refund, you can also return a product for an exchange. You can exchange a product within 28 days of the receipt and fortunately, you can exchange for free – there is neither a return shipping fee nor any delivery charges for your replacement.
What is Flatspot return address?
Flatspot returns address is Unit 5 Richmond Place, Central Avenue, Lee Mill Industrial Estate, Ivybridge, PL21 9RL, United Kingdom.
Does Flatspot do free returns?
Yes, Flatspot does free returns as there is no return processing fee. However, you must pay a fixed amount of 2.50 pounds per return parcel in lieu of a prepaid Royal Mail return label. But if you are exchanging an item or returning a faulty item then the retailer will pay your return shipping charges.