Fat Face offers a free returns policy for UK shoppers. According to Fat Face returns policy, you can return any item within 30 days of the receipt either via post or to any of your nearest Fat Face stores. But the returning items must be in a resaleable condition with all tags attached and in their original packaging.
Unfortunately, Fat Face doesn’t allow you to exchange your online order and the only way to exchange is to place a new order and return the unwanted goods. Moreover, the following products can’t be returned.
- Perishable Products
- Face Coverings
- Swimwear (if the hygiene seal is opened)
- Earrings (Unless faulty)
- Personalised Products
- Soiled and Worn Products
All other items, besides the ones above, can be returned within 30 days but if you want to return sale items then you have 15 days from the receipt date to send back your sale items. For initiating your return process, repack your goods and write your order number and complete your order returns section and add this document to your return parcel. Then you can either post it via Evri or via Royal Mail.
Both courier services provide you the opportunity of printing your returns label either at home or at drop-off locations. Moreover, you can also order a collection service, if you are returning via Evri.
You can also return your order to any of your nearest Fat Face stores. For an in-store return, take your returning goods along with a purchase proof like an order confirmation or dispatch note and the original payment card to the store. Unfortunately, you can’t return any online order in the store, if you have paid via PayPal or Klarna.
Finally, after the arrival of your return parcel at Fat Face, your refund will be processed within 14 days as per your original payment method.
About Fat Face
Fat Face started out in 1988 in the UK. Initially, the British brand sold t-shirts but over time, the brand grew, and it is now one of the best-known fashion and lifestyle brands in the UK. Fat Face has more than 200 stores in the UK and Ireland. Besides, the brand also ships its products to overseas destinations. Following are some of the popular products of Fat Face.
- Men wear
- Women wear
- Kids & Baby Products
- Homeware
- Footwear
- Lifestyle Accessories
How to return Products to Fat Face
Returning any unwanted product to Fat Face is quite easy. If you want to return a standard product then you have 30 days and if you want to send back a sale item then you have 15 days from the receipt date. For making a return, you have to fill out the return section on your delivery note and repack your goods securely. Now, send the parcel back to Fat Face either via Royal Mail or Evri.
When they get your return package, they’ll email you and refund you using the original payment method within 14 days. Alternatively, you can also take your return package to the nearest Fat Face store along with purchase proof for getting back your money. For more information about Fat Face returns policy, visit this link, https://www.fatface.com/help-centre/returns.html
Quick FAQs About Fat Face Returns
What is the Fat Face Returns Policy for the UK?
According to Fat Face returns policy, you can return any item within 30 days of the receipt either via post or to any of your nearest Fat Face stores. For more information about Fat Face UK returns, please refer to the concerned section above.
What is the Fat Face Exchange policy for online orders?
Unfortunately, Fat Face doesn’t allow you to exchange your online order and the only way to exchange is to place a new order and return the unwanted goods.
What is Fat Face return address?
Fat Face returns address is FatFace, Unit 2 Dunsbury Park, Fitzwygram Way, Havant, Hampshire PO9 4EE, United Kingdom.
Can I return the Fat Face online order in-store?
Yes, you can return any online order in any of your nearest Fat Face stores. But however, you can’t return any online order in the store, if you have paid via PayPal or Klarna.
Can I return Sale items to Fat Face?
Yes, you can return sale items to Fat Face but unlike standard products, you have only 15 days from the receipt date to return your sale products.
