Evans offers simple and easy returns policy for its UK consumers. As per Evans returns policy, you can return both the entire order and some parts/individual items. The only condition for returns is that your goods must be unused and in a resalable condition. Besides, you must return the unwanted goods within 60 days of the purchase.
After 60 days, Evans will not refund or exchange your order. In addition, the following items can’t be refunded or exchanged.
- Products with odours, deodorant, or make-up stains
- Face Masks
- Underwear and Swimwear with removed hygiene seals
If you have purchased stuff from the Evans website and now want to return it then you must contact the Evans customer services team. The team will guide you about the returns procedure. Before contacting the team, you must have your and the email address associated with your online purchase.
Generally, you will need to complete your online returns procedure by logging in to Evans returns portal. After completing the online process, repack your goods in original packaging and make sure that your goods are in unused condition with all tags attached.
After this, you will need to post it off to the brand via recorded courier service and retain your postage proof until the final refund. After the arrival of your unwanted goods at the women-only brand’s warehouse, you will be notified via email. And after the arrival of your package, your refund will be processed within 5 working days. It will require another 3-5 working days for the refund amount to show up in your account.
About Evans
Evans is a women-only clothing retailer. In 1930, Jack Green established Evans and in 1970, it was acquired by the Arcadia Group. Though Evans is a UK-based clothing and fashion retailer it ships its products to many countries across all the continents of the globe.
In addition to the UK where the brand has more than 300 physical shops, Evans has also physical stores in the USA. Since its inception, the brand has transformed into one of the world’s leading clothing retailers in women plus size apparel and lingerie clothing. In 1988, it was considered as the UK’s market leader in UK size 14 apparel pieces.
Evans not only deals in clothing items but also sells a range of other women-only products like beauty and grooming products, skincare and hair care items, accessories, and footwear. Also, the brand has partnered with many popular women-only fashion and lifestyle brands and sells its products in both online and physical stores. Following are some of the prominent products of Evans.
- Skincare and Haircare
- Makeup
- Grooming and Wellbeing
- Accessories and Footwear
- Plus Size Apparel
- Lingerie
- Swimwear and Nightwear
- Briefs and Undergarments
How to return something to Evans
For returning your unwanted goods to Evans, you must contact their customer services team. After contacting, log in to their returns portal on the website and complete the online returns process as guided by the customer services team. Then repack your goods in original packaging and send them to the brand via any recorded delivery service.
Upon the arrival of your goods at the brand’s warehouse, you will be notified via email. After the email notification, your refund will be processed within 5 working days and you will get your refund amount in your bank within the next 3-5 days. It is pertinent to note that Evans will refund you as per your original payment method. If you have used a gift card then you will get another gift card of the same value.
For more information about Evans returns policy, click on the following link. https://www.evans.co.uk/returns