Craghoppers offers a free returns policy for UK shoppers. According to Carghoppers returns policy, you can return any unwanted product within 30 days of the purchase. The unwanted products must be returned unused, unopened, and with all tags intact. Moreover, the products must be returned in their original packaging.
In addition, the following products can’t be refunded or exchanged.
- Personal Care Products
- Face Masks
- Swimwear
- Lingerie, briefs, & stick-on bras
You must return online shopping via post while store purchases in any of the Craghoppers stores. For an in-store return, just repack your products in the original packaging and take the package to any of your nearest Craghoppers stores along with the receipt or valid proof of purchase.
Whereas for an online return, fill out the return form that comes you’re your order. Then repack your goods in original packing and place the return form inside the parcel. If you have lost the returns form then simply include a cover letter with your name, order number, and details of returning items.
After placing the filled-out returns form and send the parcel to Craghoppers either via Evri Parcelshop drop-off or home collection. You can also track your return by visiting the brand’s website. Once your parcel arrives at the warehouse, your products will be inspected and if eligible for a refund, then your refund will be processed within 14 days. If you have not received your refund amount within 14 days then contact the customer support team of Craghoppers.
It is important to note that Craghoppers returns is free as the brand doesn’t charge any return processing fee. Moreover, if you want to exchange any product that you bought online then simply return the product for a refund and place a new order.
About Craghoppers
Craghoppers is a UK-based company that is famous for its travelling and outdoor clothing. Its main office is in Manchester, UK. The company started in 1965, and now it has also expanded to other regions and countries. NosiLife sleeping bag, one of the company’s best products, is a complete, lightweight adventure collection that protects against biting insects and other pests.
The brand is well-known by hikers and travellers all over the world because of its quality and affordable products. Following are some of the popular products of Craghoppers.
- Outdoor Clothing
- Shirts & Trousers
- Footwear
- Travelling Equipment
- Accessories
- Sleeping Bags
- Tech Products
- Clothing for Men, Women, & Kids
How to return Products to Craghoppers
If you want to return any unwanted products to Craghoppers, then fill out the returns form and place it inside the parcel. Now, send the parcel to the brand either via Evri Parcelshop drop-off or home collection. And if you have shopped from a Craghoppers store then take your goods in original packing to the store along with the receipt or a valid purchase proof.
After your package arrives at the Craghoppers warehouse, you will get a confirmatory email. And after 14 days, you will receive the refund amount in your bank account. For more information about Craghoppers returns policy, click on this link https://www.craghoppers.com/returns-exchanges/
Quick FAQs About Craghoppers Returns
What is the Craghoppers returns policy for the UK?
According to Carghoppers returns policy, you can return any unwanted product within 30 days of the purchase. The unwanted products must be returned unused, unopened, and with all tags intact. For more information about Craghoppers UK returns, please refer to the concerned section above.
Does Craghoppers do free returns?
Yes, Craghoppers offer free returns as the outdoor and travelling brand doesn’t charge any return processing fee.
I have lost the Craghoppers returns form, what to do?
If you have lost the original returns form then still you can return your online products to Craghoppers. Simply place a cover letter with your name, order reference, and details of the returning products.
Can I return the online order to the Craghoppers store?
No, you can’t return an online order in any of the Craghoppers stores. Instead online shopping must be returned via post and in-store purchases must be returned in the store only.
How long it takes for Craghoppers to process the refund?
If you have returned your goods from within the UK, then 14 days are needed for processing your refund. If you haven’t received your refund within 14 days, then you must contact the customer support team of the brand.
What items can’t be returned to Craghoppers?
The following items can’t be returned to Craghoppers either via post or in-store.
- Products received after 30 days of the purchase
- Opened or unsealed products
- Products without original packing or labels
- Personal care products
- Swimwear
- Lingerie, briefs, & stick-on bras
Can I exchange Craghoppers?
No, you can’t exchange online products. Just simply return the product for a refund and place a new order.