B & Q offers a great returns policy for its UK shoppers. According to the B & Q returns policy, you can return your products within 90 days of the purchase. Almost every product is eligible for return but however, following products can’t be returned.

• Customised Products
• Perishable Goods
• Face Masks
• Washed / Worn Out Products

If you bought something from a B&Q store, you can take it back to any B&Q store within 90 days, as long as it is unused and is in its original packaging. Also, you must bring the receipt, sale invoice, or other proof of purchase to the store if you want a refund or exchange.

Similarly, if you have purchased online goods that are ‘shipped and sold by B&Q’ then such goods can be returned in any of the B&Q stores. And if your bought goods are labeled as “shipped and sold by B&Q verified sellers then still most of the items can be returned or exchanged in the B & Q store except

• Products (including packaging) that are larger than 100 x 70 x 60cm
• Products weighing more than 30kg
• Products containing lithium, glass, or ceramics
• Paint products, products containing liquids, and chemical cleaning products
• Plants

If you have made up your mind to send the items to the retailer then repack the goods and contact the customer support team of B&Q which will tell you about your return procedure and options.

About B&Q

B&Q Limited or (Block & Quayle) is a UK-based DIY and home improvement retailer. The company began in 1969, and now it has nearly 300 stores all over the UK. In addition to the UK, the retailer also has business operations in other international destinations. Besides physical stores, B&Q also has an exciting online store.

The successful DIY and home improvement retailer offers a variety of items to UK as well as international customers. Popular products of the brand include

• Home & Furniture
• Outdoor & Gardening Products
• Kitchen Appliances & Accessories
• Bathroom Products
• Building & Hardware
• Painting & Decorating Pieces
• Tools & Equipments
• Lighting & Electricals
• Tiling & Flooring
• Heating & Plumbing

How to return Products to B&Q

If you want to make a B&Q in-store return, then you must bring your return package back to any B&Q store within 90 days of your purchase along with purchase proof. The store’s staff will give you an instant refund or exchange. And for sending your goods via post, contact the customer support team of B&Q for knowing the complete return procedure and return options. For more information about B&Q returns policy, please click on this link, https://www.diy.com/customer-support/returns-and-refunds#icamp=footer_refunds

Quick FAQs About B & Q Returns Policy

What is the B&Q returns Policy for the UK?

According to B&Q returns policy, you can return your products within 90 days of the purchase Though a majority of the products are eligible for return but certain restrictions apply. For more information about B&Q UK returns, please refer to the concerned section above.

How to return items online to B&Q?

You have to contact the customer support team of B&Q for knowing your return options. They will also tell you about the detailed process of returning online orders.

Can I return the online order to B&Q Store in the UK?

Yes, you can return an online order in any of the B&Q stores (if the items are shipped and sold by B&Q). However, there are some restrictions when you want to return online products that are ‘shipped and sold by B&Q verified sellers.’

How to return items in B&Q Store?

For in-store return or exchange, take your goods to any B&Q store within 90 days in unused and in original packaging. Also, you must bring the receipt, sale invoice, or other proof of purchase to the store if you want a refund or exchange.