Office offers a great returns policy for UK shoppers. According to Office returns policy, you can return any item bought from the Office website within 28 days of the delivery date either via post or to any of your nearest Office shops excluding concession stores. However, if you have purchased your products from any of the Office stores then you have to return the products in the store only (excluding concessions) and if you want to return sale items to the store then you have only 14 days from the purchase date.
Moreover, you can also exchange your store order in the store and can exchange online order either via post or in the store (excluding concessions) within 28 days. It is important to note that all the returning items must be in their original packaging with all tags intact and the products must be in new / unused condition. If the products have any sign of use, then Office may not accept your return. Finally, a majority of the products are eligible for return but socks, insoles and facemasks can’t be returned or exchanged.
For returning your store purchases, take your returning goods along with a valid purchase proof to the store and the store staff will either refund or exchange (as per your desire) your products. You will get a refund, exchange, or gift card as per your wish in lieu of full-price items but you will get an exchange or gift card while returning a sale product.
And for initiating return of online order or product via post, simply fill up your returns form and repack your product. Place your purchase proof and filled returns form in your package and affix the Yodel store label on the outer front side of the package. Now, simply send it to Office. You can download your label by visiting the Office website. Moreover, if you haven’t received return form with your order then you can print a new one by visiting the Office website.
Office will deduct a fixed amount of 2.95 pounds, if you use Yodel Store Label. You can also use any other courier of your choice but Yodel Store Label is the fast and convenient way for returning your online orders. However, if you are using any other carrier then use a tracked courier service as Office will not be responsible for in-transit loss or damage. You can send your return package to Office on the following postal address.
OFFICE RETURNS, 1-8 Moorfield Industrial Estate, Gatehead Road
Moorfield Industrial Estate, Kilmarnock, KA2 0BA, Scotland
Finally, after the arrival of your return parcel at the Office warehouse, your refund will be processed within 10 days as per your original payment method. Once your refund or exchange is processed, you will be informed via email. If you don’t receive your refund within 10 days then you must contact customer care team of the Office.
If you are unable to contact within 10 days then the Office customer care team may find it difficult to look into the matter. And if you have received a faulty product then you must pop up in the nearest Office store. The store staff will assess the fault and will guide you about the next process.
About Office
Office is a UK-based fashion and lifestyle retailer that is known for its trendy and high-quality shoes. The footwear retailer started out as a concession in a department store in 1981. With its launch it became very popular and in 1984, it opened its stand-alone store.
In 2004, the brand became international with its physical stores in Ireland and USA. Soon, it expanded to other international destinations and now it is one of the most popular footwear brand in the world. In addition to the UK, the brand also operates in other countries. And now the brand also source products from other brands besides offering its exciting footwear and related products. Here is a list of some popular products of Office.
- Footwear for Men, Women, & Kids
- Loungewear
- Trainers
- Caps & Hats
- Backpacks & Bags
- Shoe polish & Cleaner
- Shoelaces
- Insoles & Shoe inserts
How to return Products to Office
Returning any unwanted product whether bought in-store or online to Office is quite easy. If you want to return any unwanted full-price product then you have 28 days from the delivery date and if you want to send back a sale item then you have 14 days. For making an online return, you have to fill out the return form and repack your goods along with purchase proof and filled return form. And for in-store return, take your goods along with valid purchase proof to the store for the processing of your refund / exchange.
When your return package arrive at the warehouse, your refund or exchange will be processed within 10 days. You will also receive a confirmatory email after your refund / exchange is processed. For more information about Office returns policy, visit this link, https://www.office.co.uk/view/content/returnsinfo-page