Oasis offers a considerate returns policy for UK customers. According to Oasis returns policy, you can return a majority of the products to the British fashion brand within 28 days of the order receipt date. However, the returning items must be in an unused and resaleable condition. Oasis will not issue refund if the returned products show any sign of use or wear and tear. Besides, all tags must be intact. Oasis also allows you to cancel your entire online order within 14 days of the purchase. For cancellation, you must inform customer support of the Oasis.

Unfortunately, you can’t return your online product for a suitable replacement as the women-only British fashion brand doesn’t have any exchange policy for online orders. If you want a new product in lieu of your purchased product then simply return your product for a refund and place a new order. Though you can return a majority of the products but the following items are considered final sales and can’t be refunded.

• Electrical Products with tampered seals
• Pierced Jewelry with open hygiene seals
• Undergarments with open hygiene seals
• Swimwear with open hygiene seals
• Shoes with conspicuous marks

For initiating the return process, log in to the Oasis returns portal. You will need your order number and email address / last 4 digits of your phone number for logging in to the returns portal. After logging in, complete the online return procedure. Create your returns label and either print the label at home or select the in-store print option.

Then repack your returning products securely and head towards nearest drop-off location. Post your return package and keep the postage proof until your refund amount show up in your bank account. A fixed fee of 1.99 pounds will deducted from your refund amount as return shipping costs. However, if you are returning a faulty item, then the brand will pay the return shipping charges.

Alternatively, you can also use a courier of your choice. If you are using courier of your choice then use a trackable service as the brand will not be responsible for any in-transit loss or damage to products. Put all the items in the original packaging and fill out the return note that comes with your order.

If you have received a damaged or faulty product and want to send it back. Then contact Oasis customer support team. You will need to provide some information like your name, order number, date of purchase, date of discovery of the fault, product name and code, picture and/or video of the fault, and description of the fault to the customer support team. The team will guide you about returning the faulty product.

After your return parcel arrives at the warehouse, your returning goods will be inspected and if found eligible for a refund then your refund will be processed within 21 days depending upon your original payment method. It usually takes 28 days from your date of postage for your parcel to arrive at the Oasis Warehouse. After the arrival, 21 more days are required for crediting your refund amount. The refund amount will be equal to your returned products’ value minus 1.99 pounds.

About Oasis

Oasis is one of the most popular clothing and fashion brands in the UK that was launched in 1991. The brand started its journey with its signature florals, art-inspired prints, trending colours. Now, it has much evolved and has a huge products cataloge that are equally liked by both Brits and international customers.

Besides selling it own products, the brand also source women-only products from popular fashion and lifestyle brands. In addition to selling women-only fashion and lifestyle products, the women-only retailer also offers diverse products like footwear and accessories, home products, and beauty products. Following are some of the popular products of Oasis.

• Dresses
• Tops & Skirts
• Lingerie
• Beauty and Cosmetics
• Fragrances
• Accessories
• Footwear
• Jewelry Products
• Beauty Electricals Products
• Skincare
• Gift Sets
• Home Décor
• Cookware
• Bedding Essentials
• Furniture
• Tableware
• Garden Products
• Electrical Appliances

How to return Products to Oasis

If you want to return an unwanted product to Oasis, then you have to complete the online returns procedure by visiting logging in the Oasis returns portal. Then repack your goods and send the package to the fashion and lifestyle retailer via prescribed carrier service. When your package arrives at Oasis, your refund will be processed as per your original payment method within 21 days. For more information about Oasis returns policy, visit this link, https://www.oasisfashion.com/pages/informational/returns