Mountain Warehouse has a very flexible returns policy for UK customers. According to Mountain Warehouse returns policy, you can return a majority of the Mountain Warehouse products within 60 days of the receipt. Moreover, you can also exchange any of the product but you must exchange it in your local Mountain Warehouse Store. Whether you have purchased from the store or have ordered online, you will need to process your exchange at your local store. Mountain Warehouse doesn’t process exchanges via post.

Though a majority of the products are eligible for return but however the following items are considered as final sale and they can’t be refunded or exchanged.

• Underwear (without hygiene seal)
• Swimwear (without hygiene seal)
• Worn out Products
• An individual item of the Ski Package (you have to return whole Ski package)

You must return your unwanted products in a good condition, in original packing, and with all tags intact. The returns process is simple and you can return your product to Mountain Warehouse via multiple means. The first and the most convenient method of returning your products is to return them in your nearest Mountain Warehouse store.

You can return an online order in your local Mountain Warehouse store but can’t return in-store purchases via post. For in-store return, just repack your goods and head towards your nearest store along with dispatch note and confirmation email. If you have purchased the products from the store, you will also need purchase proof. You will get your money within 5 working days, if you have returned your goods through store.

Moreover, you can also exchange any product in the store for free. If your desirable product is unavailable at the concerned store then the store staff will process your refund and you can place a new order. You can return or exchange a variety of order in the store. You can’t return or exchange certain orders in the Mountain Warehouse stores. These include Amazon orders fulfilled by Amazon, eBay orders sold by third party and orders purchased from Mountain Warehouse website that are sold and shipped by a marketplace seller.

However, you can return orders bought in Mountain Warehouse store, orders bought from Mountain Warehouse website that are sold and shipped by Mountain Warehouse, animal branded items purchased via the Mountain Warehouse website (order number starting with M*******/ shipment number starting with WWW), Amazon orders fulfilled by Mountain Warehouse, and eBay orders that come with Mountain Warehouse dispatch note in the store.

Now, if you want to send your products to the retailer’s warehouse then this will cost you a fixed fee of 2 pounds per parcel. For returning your products via post, just visit the website and login to the return portal by providing your order number. Then follow the on-screen instructions and obtain your return label, where applicable. Now fill your returns form and repack your goods. Place your filled out return form in your package. If you have lost your original return form then you can print a new one by visiting Mountain Warehouse website.

You can return your return parcel by variety of courier services. You can return your return package by Asda, Evri, or InPost Lockers. After choosing your preferred courier, just drop off your parcel and keep your postage proof until you get your refund amount.

After receiving your return parcel, your goods will be inspected and your refund will be processed accordingly. If you want to return a faulty and incorrect item then you must contact customer team of Mountain Warehouse before sending your goods to them. Finally, Mountain Warehouse is a participant in the electrical distributor take back scheme. Therefore, if you are buying a new electrical item from the retailer, then Mountain Warehouse will recycle your old item of the same type for free.

About Mountain Warehouse

Mountain Warehouse is a well-known outdoor brand in the UK. Besides selling its branded products, the brand also source products from other popular outdoor brands. The brand was established in 1997, and now its products are known all over the UK for camping, hiking, family fun, and travel. In addition to the UK, the brand has also physical shops across the world.

It has business operations in Europe, the United States, Canada and New Zealand. In addition to camping, outing, and various other outdoor products, Mountain Warehouse also sells vitamins and nutritional supplements. Following are some of the popular products of Mountain Warehouse.

• Apparel Products for Men, Women, and Kids
• Footwear
• Electricals
• Back packs
• Accessories
• Sleeping bags
• Ski Package
• Undergarments
• Tents
• Child carriers

How to return Products to Mountain Warehouse

If you want to return any of the Mountain Warehouse’s product, then you must return it within the prescribed timeframe. For a hassle-free and free return, take your goods to your nearest Mountain Warehouse store along with purchase proof and the store staff will either refund you and exchange the product as per your desire.

Alternatively, you can also send your return package via courier for a fixed fee of 2 pounds per parcel. Just complete the online return process and send your return package to the retailer. Usually, the return process takes 05 business days and you’ll get your money back as per your original payment method. The refund amount will corresponds to the value of returned items minus 02 pounds.  For more information about Mountain Warehouse returns policy, visit this link, https://support.mountainwarehouse.com/hc/en-gb/sections/6811956312989-Returns-and-Refunds