GO Outdoors offers a flexible returns policy for UK shoppers. According to to GO Outdoor returns policy, you can return a majority of products either for a refund or for an exchange within 28 days of the purchase. You must have valid purchase proof at the time of return. Though a majority of the products can be returned, however, the following items can’t be returned or exchanged.

• Perishable products like Food
• Bait and Batteries
• Trailers
• Safety Equipment like Safety Helmets
• Swimwear and Underwear (if hygiene seals are removed)
• All gas cylinders, including Campingaz, Calor Gas, and Gas Cartridges

Besides the above-mentioned products, you can return everything else. For returning your unwanted products, visit GO Outdoors returns portal and complete the online return procedure. After completing the online process, choose any of your preferred couriers. You can send your return package to the retailer via a range of courier services like Royal Mail, InPost Lockers, Asda, Evri, CollectPlus, and Post.

After selecting your preferred courier service, repack your goods securely and affix the returns label on the return parcel. Then take the package to your nearest drop-off location and send it to the retailer.  Finally, you have to pay return shipping charges but if you are returning a broken or faulty item, then GO Outdoors will pay for the return shipping costs.

About GO Outdoors

With companies like GO Outdoors, outdoor activities have become fun and memorable experiences. GO Outdoors has a reputation as one of the best outdoor retailers in the UK.  Besides varied outdoor equipment and products, the sportswear of the retailer is also very popular among UK citizens.

GO Outdoors retail chain is now owned by JD Sports and the following are some of the well-known products of GO Outdoor.

• Men, Women, and Kids Apparel Products
• Walking Gear and Equipment
• Camping Equipment
• Tents
• Outdoor Living Products
• Fishing Accessories
• Cycles and Cycling Accessories
• Climbing Equipment
• Horse Riding Gear and Products
• Caravanning Gear
• Running Gear

How to return Products to GO Outdoors

If you want to return unwanted products to GO Outdoor then you have 28 days from the date of purchase to return or exchange them. You can return your items after completing the online return formalities. After that, take your package to the nearest drop-off location and sent it to the retailer. After the arrival of the package at the warehouse, your refund will be processed as per your original payment method within 3-5 business days.

You will receive the full value of the product plus the delivery charges. If you have paid for the product with a gift voucher or gift card then you will be issued with another gift voucher or your gift card will be credited with the amount equaling your returned items.

Alternatively, you can also return your online purchases at any of the GO Outdoors stores (except the Hathersage store) near you. This return method is instant, and you’ll get your money back within 3-5 working days. For in-store returns, take your returning goods along with a valid purchase proof within 28 days of the purchase and the store staff will readily process your refund.

The store staff will return your unwanted items to the Web Returns team on your behalf free of charge. Once your products are received, they will process your return. You can also exchange your product within the prescribed timeframe either via post or store but you can neither return nor exchange the products at the GO Outdoors Hathersage store.  

Quick FAQs About GO Outdoors Returns

What is GO Outdoors returns policy for the UK?

According to the GO Outdoor returns policy, you can return a majority of products either for a refund or for an exchange within 28 days of the purchase. For more information about GO Outdoors UK returns, please refer to the concerned section above.

Can I return an online order to GO Outdoors stores?

Yes, you can return any of your online purchases to any of your nearest GO Outdoors stores (except the GO Outdoors Hathersage store). For in-store returns, take your returning goods along with a valid purchase proof within 28 days of the purchase and the store staff will readily process your refund.

What is GO Outdoors exchange policy?

Likewise GO Outdoors returns policy, you can also exchange an item either via post or in-store within 28 days of the purchase. According to GO Outdoors exchange policy, you can return your unwanted product for an exchange within 28 days of the purchase either via post or in-store. The returning item must be in a resaleable condition along with valid proof of purchase. Likewise returns, you can’t exchange any item bought from the GO Outdoors Hathersage store or can return any product (you bought from the GO Outdoors website or any other GO Outdoors store) in the Hathersage store.  

Does GO Outdoors do free returns?

Yes, GO Outdoors returns are free as the outdoor retailer doesn’t deduct any return processing fee. But you must pay the return shipping fee which will depend upon your parcel size and your courier.

What is the GO Outdoors returns address?

GO Outdoors returns address is GO Outdoors Internet Returns, John K Philips Group Ltd, Unit 3 Golborne Point, Ashton Road, Golborne, WA3 3UL.