EMP offers a free returns policy for its UK customers. According to EMP returns policy, you have to return your unwanted products within 30 days of receiving your order. But if you are a BackStage Club member then you can return a product within 100 days of the delivery date.

EMP doesn’t charge any return fee and even pays the return shipping charges. Moreover, you must return the products in immaculate condition with all tags intact. Besides, the following products can’t be returned.

• Face Masks
• Selected Jewelry Items
• Underwear
• Swimwear (if the hygiene strip is opened)

It is important to note that you can’t exchange your online order. If you want a replacement then you have to return your existing order for a refund and place a new order.

The return process is very easy and involves the following 04 steps.

Step 1

Visit EMP returns portal and provide your order number and the postcode of your delivery address in CAPITAL letters.

Step 2

Now, select the items you want to return provide a reason for the return., then click ‘Confirm selection’.

Step 3

Now, create your free return label on the Royal Mail website and print it out. But if you don’t have a printer don’t worry, just create your label and download the QR code emailed to you from Royal Mail. You can scan your return label at the Post Office via this QR code.

Step 4

Finally, take your parcel to the Post Office and send your return package to EMP. Please keep your proof of postage and you can track your return parcel in real-time with the help of your return tracking code.

After your return parcel arrives at EMP Warehouse, you will receive your full refund within 5-7 working days according to your original payment method.

About EMP

EMP is an international alternative clothing brand that sells a wide range of clothing and other products. EMP started out in 1986 and quickly expanded to most of Europe and other countries. EMP started in Germany as mail order business that initially sold alternative music merchandise.

The brand has a product catalogue with more than 20,000 items. And following are some of the popular EMP products.

• Men, Women & Kids Clothing
• Footwear
• Movies & TV
• Gaming Products
• Home & Leisure Products
• Accessories

How to return Products to EMP

If you want to send something back to EMP, then you must visit the EMP returns portal and follow all four steps. Then carefully pack your return package and attach your return label to the outside of your package. Finally, send the package to EMP via Post Office.

Once your return package arrives at the warehouse, you’ll be refunded as per your original payment method within 5-7 business days. For more information about EMP returns policy, visit this link https://www.emp.co.uk/retoure

Quick FAQs About EMP Returns

What is EMP Returns Policy for the UK?

According to EMP returns policy, you have to return your unwanted products within 30 days of receiving your order. But if you are a BackStage Club member then you can return a product within 100 days of the delivery date. For more information about EMP UK returns, please refer to the concerned section above.

How long does EMP take to return?

After your products arrive at the EMP warehouse, EMP needs 5-7 business days for processing your refund.

Does EMP charge for returns?

No, EMP doesn’t charge for returns. Also, there is no return shipping fee as the company bears the return shipping charges.

How to return a product to EMP?

The EMP return process is free of cost and pretty straightforward. The return process involves the following four steps.

• Enter your order number and/or postal code in EMP Returns Portal.
• Select the items you intend to return.
• Confirm your data including your bank details.
• Finally, return your package via Post Office.