Mano Mano offers a considerate return policy for UK shoppers. According to the Mano Mano return policy, a majority of the products can be returned, if they are in a perfect and resalable condition within 28 days of the delivery date. Before returning the unwanted products, you must initiate a return request via the retailer’s website within 14 days of the delivery. After the online return request, you will have 14 more days to deliver back your unwanted goods to Mano Mano.
The online order must be returned to the retailer via post. Before posting your return package, log into your Mano Mano account and initiate your online return request. You can use the services of any of the recorded couriers but the retailer recommends that you return the products via Royal Mail, UPS, or Parcel2Go.
For returning your unwanted products via any of the above mentioned couriers, visit the website create the return label, and then print the label. Now, repack your goods and attach the label to the outer side of the package. If your return package is small then take it to your nearest drop-off point and if it is bulky then order a home collection service.
Finally, you have to pay the return shipping charges. But if you are returning a defective item, then the retailer will pay your return shipping charges in addition to a full refund.
It is important to note that the refund process will take up to 10 calendar days. Within 10 calendar days, your refund amount will appear in your account.
About Mano Mano
In 2012, Mano Mano was established in France and soon it expanded the French borders. Now, the e-commerce retail company operates in almost every European country including the UK. The retail company is owned by Colibri company and it focuses on DIY and gardening products.
In addition to DIY and gardening products, the retailer also offers a range of other products. Though the company was introduced in the UK in 2016, still it has become the favorite shopping destination for UK shoppers. Products of the multinational e-commerce retail company include
- Gardening and Outdoor
- Manual and Power Tools
- DIY
- Home and Living
- Bathroom
- Heating and Plumbing
- Lighting Products
- Home Electricals
- Flooring and Decorating
- Kitchen Products
- Animal Care
- Furniture and Hardware
- Construction and Building Materials
How to return something to Mano Mano
You can return your goods to Mano Mano via post within 28 days of the delivery date. For returning items, initiate your online return request by visiting your customer account within 14 days of the delivery. Then wait for the retailer’s response. After the response, repack your unwanted goods and take them to your nearest drop-off point.
Use a recorded courier of your choice or follow the retailer’s recommendations but always remember to retain your postage proof until the final refund. Generally, the refund amount will appear in your bank account within 10 calendar days. If you don’t get your refund within 14 days then contact the customer support team of the retailer. For more information about the Mano Mano return policy, click on the following link. https://faq.manomano.com/hc/en-gb/articles/360000487367-I-ve-changed-my-mind-I-no-longer-want-my-product-cancellation-