Zara is one of the professional fast-fashion retailers that offers extraordinary customer service. Zara make sures that its every customer receives fair treatment and has great purchasing experience. However, in certain circumstances you may not be a happy customer. If for any reason, you are not a happy Zara customer then you can connect with the professional customer services team of Zara.
Zara has a dedicated customer support team that is available for listening to and resolution of customer queries and complaints. If you are in need of connecting with Zara’ customer service team then here you will find all the necessary information so read on. You can readily get in touch with the Zara customer service team via multiple communication channels like Live Chat, Facebook, and Twitter.
About Zara
Zara SA popularly known as Zara is a Spanish fast-fashion retailer that was established in 1975. The headquarters of Zara is in Arteixo, Spain but the fast-fashion company has business operations in many regions and countries of the world.
The global fast fashion retail company is part of the Inditex group – the world’s largest apparel retailer. In the Inditex group, Zara is the largest company. Like other countries and regions, Zara also operates in the UK, and products of the company include
- Apparel for Men, Women, and Kids
- Footwear
- Accessories
- Perfumes
- Magazines
- Makeup and Cosmetics
- Grooming and Wellbeing
- Homeware Goods
- Gifts and Gift Cards
How to Make a Complaint to Zara
You can make a complaint or can clarify your query by connecting with Zara via any of the above-mentioned communication channels. Popular Zara complaints channels are live chat, Facebook, and Twitter.
Zara Complaints via Live Chat
The easiest and prompt way of registering complaint with Zara is initiating a live chat session with Zara customer service team. This live chat facility is available from 08:00 am to 09:00 pm (Monday to Friday) and from 10:00 am to 07:00 pm on weekends (Saturday & Sunday). When you click the live chat option on the Zara website, a pop-up window will appear showing multiple options like product, order tracking, general queries and the like. Just choose your desired topic and initiate the chat with a customer service representative.
Complain to Zara via Facebook
In addition to live chat, you can also connect with the customer support team representative via Facebook. For connecting via Facebook, just click the Facebook option available on the contact page of Zara website and you will be redirected to the Facebook page of Zara. Now, you can proceed with your query. You can also click on this link for connecting with Zara via Facebook, https://web.facebook.com/ZARACare?_rdc=1&_rdr.
Zara Complaints via Twitter
Finally, you can also connect with the customer support team representative via Twitter. For connecting via Twitter, just click the Twitter option available on the contact page of Zara website and you will be redirected to the Twitter page of Zara. Now, you can proceed with your query. You can also click on this link for connecting with Zara via Twitter, https://twitter.com/ZARA_Care.
Besides these communication options, you can also follow other social media platforms of Zara. Zara has also presence over Instagram, YouTube, TikTok, and Pinterest. But you can’t register a complaint or can raise any query over these social media channels. For more information about Zara complaints, click on this link, https://www.zara.com/uk/en/contact
Quick FAQs about Zara Complaints
Where is Zara headquarters?
Zara is a Spanish fast-fashion retailer that was established in 1975. Headquarters of Zara is still situated in municipality of Arteixo, Spain.
How do I raise a complaint with Zara?
Zara has a dedicated customer care team that is available for resolution of customers queries. If you want to raise a complaint with Zara, then you can connect with Zara customer care team via multiple communication channels like live chat, Facebook, and Twitter.
What is Zara Live Chat timings?
Zara live chat facility is available from 08:00 am to 09:00 pm (Monday to Friday) and from 10:00 am to 07:00 pm on weekends (Saturday & Sunday). You can connect with customer care team of Zara within this time-frame for clarifying your queries or registering a complaint.