Shoe Zone offers a great returns policy for its UK customers. As per Shoe Zone returns policy, you can return your unwanted shoes with 12 months of the purchase date. Every product must be returned to Shoe Zone in a perfect / unused condition. You can return your online order either via post or in the Shoe Zone stores.
For in-store return, take your unwanted products to your nearest Shoe Zone store along with delivery bag. If you have lost the delivery bag then take along your order confirmation email or invoice. The store staff will either offer a suitable exchange or refund according to your desire.
For returning your unwanted shoes via post, visit returns center present on official website and complete your online process. Then, repack your goods in original packaging and paste the returns label on your return package. After attaching the label with the parcel, send the parcel to Shoe Zone either via home collection or parcel shop or use lockers.
Shoe Zone will send you an email notification when your refund is processed. And you will get your full refund amount within 3-5 business days. If you did not receive your refund within this time-frame then contact Shoe Zone customer services on 0116 222 3000 or email them at customerservices@shoezone.com.
It is to note that Shoe Zone deduct a fee of 2.5 pounds per return in lieu of return shipping charges. Finally, in-store purchases must only be returned or exchanged in the store only while online orders can either be returned in the stores or via post.
About Shoe Zone
Shoe Zone is an affordable footwear in the UK that is popular for its comfortable and stylish yet affordable shoes. The story of Shoe Zone started in 1980 when brothers Michael and Christopher Smith bought Bensonshoe. Since 1980, Shoe Zone has expanded and now it also operates in Ireland.
You can buy stylish, high-quality shoes for men, women, kids, and babies from both Shoe Zone stores and online via its website. The retailer has a wide variety of shoes from sourced from popular footwear brands like Hush Puppies, Relife, Wrangler, and the like. Shoe Zone has more than 300 retail stores across the UK and its average retail price is only 13 pounds. Following are some of the popular products of Shoe Zone.
- Boots
- Wellies
- Shoes
- Heels
- Trainers
- Sandals
- Canvas
- Safety Footwear
- Bags & Accessories
How to return products to Shoe Zone
You can return your shoes purchased online to Shoe Zone either via post or in the Shoe Zone store. For returning the unwanted shoes, repack them in original packaging with all tags attached. Then complete the online return process. Now, take them to your nearest drop-off location and or order a home collection service. Remember to retain the postage proof until the refund amount appears in your account.
After the arrival of your package at the Shoe Zone warehouse, you will be notified via email. And after refund processing, your refund will appear in your account within 3-5 business days. You can also return or exchange your products in any of your nearest Shoe Zone stores. For more information about Shoe Zone returns policy, click on this link. https://help.shoezone.com/hc/en-gb/categories/4418805079825-RETURNS-AND-REFUNDS