Net-A-Porter offers a considerate returns policy for UK shoppers. According to the Net-A-Porter returns policy, you can return your unwanted products within 28 days of receiving your order. Almost any product can be returned for refund or exchnage but you must return the goods in a perfect and resaleable condition. Moreover, all the tags and labels must be intact and the products must be returned in their original packaging.
If your returning goods are found used or damaged then Net-A-Porter reserve the right to decline your return request or deduct some refund amount in lieu of the damage or alteration to the returned products. Moreover, if your returned goods arrive late than the prescribed timeframe (28 days) then Net-A-Porter may not refund your amount or may refund the amount in the form of store credit.
For returning your unwanted products, sign in to your Net-A-Porter account and choose the order you want to return. Then click “create exchange / return item” and choose the reason for return. If you want to exchange your product then select your preferred size. Then check the box to agree with Net-A-Porter returns policy. Finally, signs the returns proforma invoice that comes with your order. If you have lost the returns proforma invoice then you can find a PDF copy attached with your Dispatch Email.
Now, repack your returning goods in their original packaging and send it to Net-A-Porter via DHL Express. You can also use a third-party courier but Net-A-Porter will not be responsible for in-transit loss or damage in case of a
third-party courier. Moreover, the customer is responsible for the return shipping charges but if you are returning a faulty product then your return shipping charges will also be refunded. If you are returning via third-party courier then you should post your return package on the following address.
NET‑A‑PORTER DC1, Unit 3, Charlton Gate Business Park,
Anchor and Hope Lane, London, SE7 7RU, United Kingdom
After the arrival of your return parcel at the Net-A-Porter warehouse, your goods will be inspected for quality. After the approval, you will receive your refund amount within 10 working days as per your original payment method.
About NET-A-PORTER
Net-A-Porter was started in 2000, and it has become one of the leading fashion label. The brand sells women-only fashion products. The brand also has products of more than 800 popular designer brands, like Gucci, Chloe, Balenciaga, Saint Laurent, Isabel Marant, Prada, and Stella McCartney, etc.
The women-only fashion label ships its products to more than 170 countries, including UK. Because of its huge product catalogue and unique fashion pieces, the retailer has become one of the most popular shopping destination for UK and international women. Following are some of the popular products of Net-A-Porter.
- Clothing Items
- Shoes
- Bags
- Jewelry & Watches
- Beauty Products
- Lifestyle Accessories
- Home & Gifts
How to return Products to NET-A-PORTER
If you want to return a product to Net-A-Porter, then you have to sign into your Net-A-Porter account and finish the online return process. When you’re done, sign your return proforma invoice. Now, repack your returned items in their original packaging. Finally, send your goods to the company via DHL Express or via any other courier of your choice at the following address.
NET‑A‑PORTER DC1, Unit 3, Charlton Gate Business Park,
Anchor and Hope Lane, London, SE7 7RU, United Kingdom
After your return parcel arrives at the warehouse, your returning goods will be inspected. If your returning goods meet the return terms and conditions then your refund will be processed as per your original payment method. You will get your refund amount within 10 business days from the date of sending your products. For more information about Net-A-Porter returns policy, visit this link, https://www.net-a-porter.com/en-gb/content/help/exchanges-and-returns/