Millets offers a considerate returns policy for UK customers. According to Millets returns policy, you can return or exchange any unwanted item within 28 days of the collection or delivery. However, you must return the products in the original packaging and in unused condition. Though a majority of the products are eligible for return or exchange but the following items are considered as final sale and therefore can’t be returned or exchanged.

• Swimwear
• Underwear
• Perishable items like Food
• PPE equipment like helmets, climbing ropes, etc.

There are many ways you can return your online Millets order. The first and most convenient method is returning your products in any of your nearest Millets, Blacks, or Ultimate Outdoors store. For in-store returns just repack your goods in original packaging and take them to the store along with the dispatch note or receipt.

The store staff will inspect your good and then will process your return. However, if you have paid using Klarna, PayPal, or Apple Pay then your order can’t be returned at the store. However, the store staff will send your goods to the Web Returns Team free of cost on your behalf.

Similarly, if you want to return or exchange your products via post then you have to process your return online by visiting Millets ‘Returns Portal’. You will need your order number and email address for logging in to the Returns Portal. After logging in to the Returns Portal, just follow the instructions and get your returns label.

You can return or exchange your Millets order via 24/7 InPost Lockers, Asda, Evri, Royal Mail, CollectPlus, and by post. You can select your preferred carrier during processing your return in the Returns Portal. It is up to you to choose the courier but however, there are certain restrictions concerning parcel size and dimensions when you are sending your parcel by CollectPlus, Evri, and InPost Lockers.

The CollectPlus parcels must not exceed 10kg in weight and with maximum dimensions of 60x50x50cm. Similarly, Evri parcels must be less than 30cm long with a maximum weight of 15kg. And finally, maximum parcel size / dimensions for InPost Locker parcels is 41cm x 38cm x 64cm.

After choosing your courier and getting the returns label, repack your returning goods in the original packaging. Stick the returns label to the outside of the return parcel, where applicable. Then send the parcel to Millets.

If you want to send your parcel by post. Then prepare your return parcel and send it to Millets on this postal address. Millets Internet Returns, John K Philips Group Ltd, Unit 3 Golborne Point, Ashton Road, Golborne, WA3 3UL

Once your return package arrives at the Millets warehouse, your refund will be processed and your refund amount will appear in your bank account within 5 business days. If you have cancelled your entire order within 14 days and have sent it back then you will also get standard delivery charges in addition to the products price.

It is pertinent to note that items like tents, bikes, knives, and gas bottles can’t be returned via Returns Portal. If you intend to return or exchange any of these products then you must call the customer care team of Millets and they will guide you about returning these items.

About Millets

Millets is one of the most well-known outdoor retailers in the UK. The retailer was started in 1893, and now it has more than 100 stores in the UK. Besides physical stores, the retailer also operates an e-commerce website and an app. The retailer is the stockists of the most revered, well-loved outdoor brands of the industry.

In fact, Millets has become one of the UK’s most popular outdoor and camping retailer and the following are some of its famous products.

• Apparel Products
• Footwear
• Outdoor Equipment
• Tents
• Bikes
• Camping Accessories
• Rucksacks
• Electricals
• Gifts

How to return Products to Millets

If you want to return something to Millets, go to its website and complete the online returns procedure by logging in to the Returns Portal. Then, receive and print your returns label and send the package back to Millets via any of your desired carrier service or by post. Remember that the items must be in a re-saleable condition and in the original packaging.

After your package arrives at the Millets warehouse, your refund will be processed within 5 working days. However, the easy method for returning or exchanging your Millets order is to head towards your nearest Blacks, Millets, or Ultimate Outdoors store along with goods and dispatch note. For more information about Millets returns policy, click on this link, https://www.millets.co.uk/customer-care/returns-and-refunds