Debenhams, a fashion retailer based in UK is not only popular for its products but it also has one of the best customer support teams that help out the customers very professionally. Though Debenhams strives to provide a smooth shopping experience to its customers but there are times when customers feel that they are not adequately served. For dealing with unhappy customers, Debenhams has a professional customer service team. If you are one of the unhappy Debenhams customers, then you can readily approach Debenhams for resolution of your query via multiple communication channels like text, email, and via social media platforms.
About Debenhams
Debenhams is a UK-based multinational fashion retailer. In 1778, William Debenhams established this business. Besides the UK, it operated in two more countries. At its peak, Debenhams had about 178 physical stores across the UK. At the start of the 21st century, the fashion retail business face financial instability, and therefore in January 2021; it was acquired by Boohoo online retailer. Boohoo closed down Debenhams stores in May 2021 but however, has retained its website.
Now Debenhams has an online website that is owned by Boohoo. Still, the company offers its products to its UK and other international customers. In addition to Debenhams products, you can also shop for third-party products on its website. Though products’ catalog of Debenhams is very comprehensive but however, the following are some of the prominent products of Debenhams.
- Apparel Products for Men, Women, and Kids
- Footwear
- Toys
- Home and Furniture
- Accessories and Gifts
- Electricals
- Wellbeing and Skincare items
How to Make a Complaint to Debenhams
You can make a complaint to Debenhams via any of the above-mentioned channels. These varied complaints registration methods are text service, email, and various social media accounts.
Debenhams Complaints via Text
The easiest way of filing a complaint with Debenhams is sending a text message detailing your complaint to Debenhams. You can use either your android phone or apple phone for initiating the message. Please ensure to include your order number and other relevant info for timely resolution of your issue. Reporting via this method may take long. Moreover, your device must be the latest version for complaining via this mean. The minimum version details are; iOS 11.3 and higher, macOS 10.13.4 and higher, and watchOS 4.3 and higher.
Complain to Debenhams via Email
In addition to sending message, you can also get in touch with the customer services team of Debenhams via email. Just draft your email containing your issue details and other required information and send it to Debenhams, and the fashion retailer’s staff will contact back within 48 hours.
Debenhams Complaints via Social Media
Finally, you can also make a complaint via connecting with Debenhams via their social media accounts. Debenhams has several social media accounts on different social networking websites like Facebook, Twitter, Instagram, Pinterest, and YouTube. But you can only register a complaint via Facebook and Twitter.
You can find links to both of these accounts on the contact page of official Debenhams website. If you are catching up Debenhams via Facebook or Twitter then you may get a response within 10 hours. Reporting via social media is the fast method of resolving your queries. For more information about Debenhams, follow this link, https://www.debenhams.com/customer-service/contact-us
Quick FAQs about Debenhams Complaints
How many social media accounts Debenhams have?
Debenhams has several social media accounts on different social networking websites like Facebook, Twitter, Instagram, Pinterest, and YouTube. But you can only register a complaint via Facebook and Twitter. You can find links to Debenhams social media accounts by visiting the contact page of official Debenhams website.
How do I file a complaint with Debenhams UK?
If you are facing any issue or want to report any Debenhams store then you can reach out to the dedicated customer support team of the retailer via multiple means like text service, email, and social media platforms – Facebook and Twitter.
How long does it take for Debenhams to respond to complaint?
Generally, Debenhams customer support advisors try to respond to your complaint as soon as possible. But due to busiest schedules, they will reply to your email within 48 hours and your social media message within 10 hours. Moreover, full resolution of your Debenhams complaints may take longer than this standard timeframe.