Carphone Warehouse is considered one of the best tech businesses in the UK. Like its amazing products and services, Carphone Warehouse also has one of the best customer services team that professionally handles customers’ queries and complaints. Though you will seldom feel the need to make a complaint to Carphone Warehouse regarding any of its products or services but however, queries do arise in the shopping process. If you are about to make a complaint to Carphone Warehouse then in this short blog, we have covered every aspect of complaint filing process so read on.
Carphone Warehouse offers varied products and services and therefore you may need to contact the customer services team via a specific communication channel. However, the popular methods of registering your complaints to Carphone Warehouse are phone, online form, post, or physically visiting any of its stores located in the UK.
About Carphone Warehouse
We live in the age of information, where quick communication is key to success. We need fast and reliable ways to talk to each other and thanks to technology companies like Carphone Warehouse that provide us affordable tech products. Carphone Warehouse is one such company that sells communication and other technology products.
The business started out in 1989, and since then, it has grown exponentially. Carphone Warehouse has more than 1100 stores in the UK and Ireland and the following are its most popular products.
- Android Phones
- iPhones
- Computing Devices
- SIM Only
- Digital Downloads
- Apps
- Top-ups
How to Make a Complaint to Carphone Warehouse
You can make a complaint to Carphone Warehouse via any of the above-mentioned channels. Popular Carphone Warehouse complaints channels are phone, online form, writing via post, and visiting any of your nearest Carphone Warehouse stores.
Carphone Warehouse Complaints via Phone
The easiest and most convenient way of registering complaint with Carphone Warehouse is calling the Carphone Warehouse customer service team members. However, there are four contact numbers and each one is dedicated to a specific product or service. If you have a complaint regarding any non-insurance product then you have to contact via 0370 111 6565. And if you are about to file a complaint regarding Mobile Complete Insurance then the relevant phone number is 0800 049 0221. If you have any issue relating to Geek Squad Insurance then dial 0370 111 6565. Finally, if your query is regarding Phone Care Insurance then you have to reach out the team via 0800 049 6193.
After dialing the number, you will be connected with one of the customer services team members. Now you can tell your query in-person. For registering your complaint, you will need some information like:
- Name
- Address
- Your Date of Birth
- Contact Information
- Your mobile number (if your complaint is about your mobile phone account)
- Your credit agreement reference number (if your complaint is about your laptop consumer credit agreement)
Complain to Carphone Warehouse via Online Form
In addition to directly talking with customer services team, you can also connect via submitting an online form. For registering a complaint via online form, just fill out form and send it via email. In this case, you will also need the abovementioned information for timely resolution of your complaint.
Carphone Warehouse Complaints via Post
Still, you can file your complaint to Carphone Warehouse via post. For registering your complaint via post, just write your query on a piece of paper along with requisite information and post it on the relevant postal address. Just like various phone numbers, there are different postal address for specific products and services. Following is the list of these different postal addresses:
- For any complaint that’s not about insurance; The Carphone Warehouse, PO Box 375, Southampton, SO30 2PU
- For Mobile Complete Insurance complaints; Team Knowhow, PO Box 358, Southampton, SO30 2PJ
- For Geek Squad insurance complaints; The Geek Squad, PO Box 358, Southampton, SO30 2PJ
- For Phone Care insurance complaints; The Carphone Warehouse, PO Box 358, Southampton, SO30 2PJ
Visiting Carphone Warehouse Store
Finally, you can also make a complaint by visiting any of your nearest Carphone Warehouse Stores. Just like directly calling them, it is also an excellent way for prompt resolution of your issue. Just visit the store and talk directly to the store’s manager. But you must provide all the required info which is mentioned above.
Besides all these complaints registration methods, you can also follow social media accounts of Carphone Warehouse. Though you can’t lodge any complaint via any of the social media accounts but you can keep yourself updated about the recent products, discounts and deals, policy updates and any new store openings etc. Carphone Warehouse has presence over Facebook, Twitter, YouTube and LinkedIn. For more information about Carphone Warehouse complaint registration and resolution mechanism, follow this link, https://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B7cb87850-d849-11de-e56d-000000000000%7D
Quick FAQs about Carphone Warehouse Complaints
How do I contact Carphone Warehouse UK?
Carphone Warehouse has several contact options. You can get in touch with Carphone Warehouse via phone, email, social media platform, and post. In addition, you can also visit your nearest Carphone Warehouse store.
How do I report a Carphone Warehouse?
You can report a Carphone Warehouse or can make a complaint regarding a product or service via multiple communication channels. You can report via phone, online form (submitted via email), post, or physically visiting any of its stores located in the UK. For more information about reporting or making a complaint, kindly refer to the blog above.
What are Carphone Warehouse Phone Numbers?
Carphone Warehouse operates different phone numbers for registering complaints regarding different products and services. If you have a complaint regarding any non-insurance product then you have to contact via 0370 111 6565. For complaint regarding Mobile Complete Insurance, the phone number is 0800 049 0221. For complaint regarding Geek Squad Insurance, dial 0370 111 6565 and for reporting about Phone Care Insurance dial 0800 049 6193.
What are Carphone Warehouse Postal Address?
Like varied phone numbers, Carphone Warehouse has also several postal addresses for registering complaints about different products and services. Following are these different postal addresses:
For any complaint that’s not about insurance; The Carphone Warehouse, PO Box 375, Southampton, SO30 2PU
For Mobile Complete Insurance complaints; Team Knowhow, PO Box 358, Southampton, SO30 2PJ
For Geek Squad insurance complaints; The Geek Squad, PO Box 358, Southampton, SO30 2PJ
For Phone Care insurance complaints; The Carphone Warehouse, PO Box 358, Southampton, SO30 2PJ