Sky offers a considerate returns policy for UK customers. If you have loaned equipment from Sky and want to change or leave the existing package then according to Sky returns policy, you have to return the loaned equipment to Sky. Here is how you can return various Sky items according to their returns policy.

For returning Sky TV or Sky board band equipment, you need to repack all the equipment and TV in the original packaging. If you don’t have the original packaging then simply use any secure packaging. Also, place a note within your return parcel detailing your Sky account number and details of all equipment inside the parcel.

However, it is to be noted that Sky will ask you to return your items, until then you will need to hold your equipment. You will receive a text or email telling you what to return and when to return. Then they will send you the return packaging and other instructions.

For returning the Sky Protect Smart Tech Bundle, you have to wait as Sky will ask you to return your Sky Protect Tech Bundle, until then you will need to hold your equipment. If you want to return Sky Protect, just get in touch with the Sky customer support team. You will receive everything and a prepaid label via email. You will also receive the instructions for returning Sky Protect.

If you have changed your mind and want to return Sky Glass equipment, then you have only 31 days (from the delivery date) to return your Sky Glass equipment. For returning Sky Glass equipment, just get in touch with the Sky customer support team. And tell them about your intention to return. They will arrange everything from packaging to taking away the equipment. You just need to prepare your equipment before the collection date.

After they receive your equipment, you will receive your refund within 14 days and if you have subscribed for any package then you will receive subscription charges within 45 days. However, if you want to return Sky Live, then contact the Sky customer support team. Then securely repack your items in the original packaging, if possible. Now request a pre-paid returns label.

Finally, take your equipment to the nearest post office or request a home collection. It is to be noted that you must return your Sky Live within 31 days of the delivery date. Moreover, the return is free.

For returning Sky mobile phone, tablet, or laptop, contact the customer support team of Sky. After contacting, you have only 14 days to return these items. In total, you must return the items within 31 days of the delivery date. After contacting, you will receive pre-paid returns packaging from Sky. Securely repack your items. Now, take your items to the nearest post office and keep the postage-proof safe.

Finally, for returning Sky Stream puck(s), you have to wait as Sky will ask you to return your Sky Stream pucks, until then you will need to hold your equipment. If you want to return Sky Stream pucks, just get in touch with the Sky customer support team. After getting the approval, repack the equipment in its original packaging.

If you don’t have the original packaging, then you can use any secure packaging to repack your items. Now, get your Royal Mail postage label and affix the label to your return parcel. Finally, post the items via Royal Mail.

About Sky

Sky UK Limited, also called Sky, came into existence with the merger of Sky Television and British Satellite Broadcasting in 1990. Sky is a broadcasting and telecommunications company based in the United Kingdom. It offers TV, broadband internet, fixed line, and mobile phone services to people and businesses in the UK.

How to return Products to Sky

If you have loaned equipment from Sky and want to change or leave the existing package then according to Sky returns policy, you have to return the loaned equipment to Sky. You can return various Sky items as mentioned above. However, if you have changed your mind then you can send your items within 31 days of the delivery date. After returning your items, you will receive your refund within 14 days. For more information about Sky returns policy, visit this link https://www.sky.com/help/articles/return-or-recycle-sky-equipment