Mr Porter offers a considerate returns policy for UK shoppers. According to the Mr Porter returns policy, you can return your unwanted products within 28 days of receiving your order. Almost any product can be returned for refund or exchnage but you must return the goods in a perfect and resaleable condition. Moreover, all the tags and labels must be intact and the products must be returned in their original packaging.
If your returning goods are found used or damaged then Mr Porter reserves the right to decline your return request or deduct some refund amount in lieu of the damage or alteration to the returned products.
For returning your unwanted products, sign in to your Mr Porter account and choose the order you want to return. Then click “create exchange / return item” and choose the reason for return. If you want to exchange your product then select your preferred size. Then check the box to agree with Mr Porter returns policy. Finally, signs the returns proforma invoice that comes with your order. If you have lost the returns proforma invoice then you can find a PDF copy attached with your Dispatch Email.
Now, repack your returning goods in their original packaging and send it to Mr Porter via DHL Express. You can also use a third-party courier but Mr Porter will not be responsible for in-transit loss or damage in case of a third-party courier. Moreover, the customer is responsible for the return shipping charges but if you are returning a faulty product then your return shipping charges will also be refunded. If you are returning via third-party courier then you should post your return package on the following address.
MR PORTER DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane
London SE7 7RU, United Kingdom
After the arrival of your return parcel at the Mr Porter warehouse, your goods will be inspected for quality. After the approval, you will receive your refund amount within 10 working days as per your original payment method.
About Mr PORTER
Mr Porter was started in 2011, and it has become one of the leading fashion label for men. The brand sells men-only fashion products. The brand also has products of more than 500 popular designer brands and ships its products to more than 180 countries.
The men-only fashion label is very much popular in the UK. Because of its huge product catalogue and unique fashion products, the retailer has become one of the most popular shopping destination for UK as well as international men populace. The retailer source its products from many popular grooming, sportswear and luxury watches brands and following are some of its popular products.
- Clothing Items
- Sportswear
- Shoes
- Watches
- Grooming Products
- Lifestyle Accessories
- Home Products
How to return Products to Mr PORTER
If you want to return a product to Mr Porter, then you have to sign into your Mr Porter account and finish the online return process. When you’re done, sign your return proforma invoice. Now, repack your returned items in their original packaging. Finally, send your goods to the company via DHL Express or via any other courier of your choice at the following address.
MR PORTER DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane
London SE7 7RU, United Kingdom
After your return parcel arrives at the warehouse, your returning goods will be inspected. If your returning goods meet the return terms and conditions then your refund will be processed as per your original payment method. You will get your refund amount within 10 business days from the date of sending your products. For more information about Mr PORTER returns policy, visit this link, https://www.mrporter.com/en-gb/content/help/exchanges-and-returns/